Paxton Hotel

Room 3119 was perfect.

I had booked the room for the day that we left, but we were moved to a room with a view of the parking lot with a broken aircon. It was unbearable. The heat was insane. I have had a fever since Friday night. It is very unpleasant.

I dont normally eat at the Hotel due to the fact that we are taking clients out. But we did on Wed night my boss and I - we both ordered Rump - were not asked how we would like it cooked. When it arrived my boss was able to eat his as it was slightly thinner than mine and therefore cooked a little better, mine was thick and when i tried to cut into it was completely raw. I sent it back to be cooked further - it came back and honestly looked like all they had done was add more sauce onto it. I ate the outside pieces and probably left 3/4 of the steak it was so undercooked - very bad experience. While the Flushes on the toilet may work in that they don't break - with someone who has long nails - not particularly long - i find it extremely difficult to flush your toilets.

The food was excellent. After requesting for n new matras because the one I slept on was done, your responds to this was swift and friendly.

Tell us more about room serive and the fridge in the room. We did not see it and thought we dont have one because of the ice masjien on the first floor. We not usualy staying in Hotels only in selfcatering units. But overall everthing was good.

Had an Incredible stay as a returning guest to Paxton . I got a personal welcome from Werner when I got to my room , The view of the Harbour was Everything, Not to mention the Spacious room and attention to detail, the staff both reception and security were more than willing to assist with anything I wanted. The breakfast was delicious and offered a variety of options , the chef made my Omelette with a smile . The gentlemen who manage the restaurant are well dressed and groomed ,extremely pleasant environment .

Everything was perfect .

I have been travelling and staying at hotels throughout the country as well as international, i must say that this hotel seems to be a hidden gem, it really exceeded my expectations and the the price was so affordable it was such great value for money . The bed was comfortable, the rooms were very spacious, the pillows were just right , the staff were extremely friendly and helpful. it would be nice if there were more of these hotels through out the country , i would certainly prefer staying here over a southern sun hotel. I left early and did not get a chance to have breakfast.

everything was perfect, just the pool was not heated and i wanted to have a swim to feel a bit refreshed.

Staff was amazing. Food was fabulous

Second time back. I love this place.The only thing I would change if I could is the fact that the bar closes at 10. People go out and explore PE. You go back to your hotel to relax and you want a drink and sit at the wonderful pool area but the bar closes at 10. Most people only get back to the hotel at 9 or 9:30 after going out.

The Paxton hotel is a property of choice for us when visiting Port Elizabeth. The staff is friendly and so helpful. Micheal is an absolute gem for the Paxton and he shows so much of concern and support to the guest and we truly valued him. The kitchen staff was also amazing and thanks for the nice omelets. Every stay at the Paxton is an amazing experience and the property comes highly recommended, and it will be a definite come back for us when we visit Port Elizabeth.

Our first room on the 3rd floor was not a good room; however, immediate corrective action was taken when we expressed our unhappiness, and we thank the hotel for accommodating us. Also, the lady in reception (Kirsty). needs to go on soft skills training so she can learn how to deal with customers especially since she is at the forefront of the hotel. She truly lacks people skills, and she needs to learn that in order not to bring The Paxton into disrepute.

The rooms were spacious and clean, we also had the view of the waterfront. I like that they also have bar fridges in the rooms and small coaches. It's worth the value for money and close to a number of amenities such as boardwalk Mall, Waterfront, Virgin Active and famous eateries just to name a few.

The fact that there are no balconies leading outside from the room (1129 &1131) for a better view and for guests to sit outside from their rooms they must consider that. What I also didn't like was the fact that cell phones are charged very far from the beds. Otherwise everything was good just some improvements with the staff interms of service will do wonders they take too long to deliver but they are very friendly. I also felt that their food prices were too high.

Very nice hotel. The room was fantastic with a great view of the harbour.

The staff - especially in the restaurant were unpleasant and didn’t give great service. Lots of noise (shouting and laughing) from the kitchen which ruined the dinning experience.

location to the airport was excellent . The breakfast was very good as was the comfortable bed.Value for money & staff were great. unfortunately the air conditioning unit was very loud ( checked with our friends who had a different room and this was the same) and be careful when booking a transfer from the hotel back to the airport as we were quoted a figure by the reception which then became double when we paid the driver at the drop off!

Air conditioning too noisy transfer cost inconsistent and costly compared to taxi we got going to the hotel