DoubleTree by Hilton San Juan

I wasn't supposed to be able to check in until 4 pm. I was stuck with all our luggage and no sleep for about a day already, and they called within an hour of dropping off our luggage to tell me they got my room available early. It was so appreciated, the staff was also great.

I hate resort fees, I would love to know the actual price when making the reservation. Also, the drinks at the hotel café were super yummy, but way more expensive than I would usually pay. Unfortunately, I thought they were 2 for 1 because of advertising, but didn't know that it was not good on Sunday. So I was very surprised when I got the bill. However that was my fault for not reading the advertisement correctly.

Hotel was very nice and the grounds are well kept! Breakfast buffet was filling and the food was warm and well prepared. Housekeeping was available and all times and always smiling!

My departing flight was delayed and when I requested a late checkout (with proof of my delayed flight) the desk clerk was hesitant which made me feel uneased as proof was provided.

I liked that there was a 24 hour market across the street from the hotel. That really helps with odds and ends. I also really liked that the hotel provided a complimentary shuttle to and from the beach. They also provide chairs and an umbrella. The hotel was pretty close to a lot of stuff that we could uber to without great cost, so that was nice. I also liked the decor and cleanliness (aesthetic) of the hotel overall. Nice pool (good temperature) and hot tub felt good (a little small).

I didn't particularly like some of the food at the in-house restaurant. However, the beans and rice were delicious. I also didn't like the "feel" of the area at night. It was fine to walk around during the day but pretty dangerous at night.

The breakfast buffet was really the good. The bartender was (name starts with a J) was really friendly and made a delicious drink. Friendly guests. Great location, short ride from/to La Placita.

I requested early check in. The person who checked me in took my number and said she’d call once the room was available. I waited for hours, most of which in the lobby and never got a call. After seeing a few others who checked in after me get a room, I went to the desk and asked. At that time, the staff member “claimed” she called but I knew she didn’t. I’m black so I can’t help but to think that my skin color contributes to the lackluster customer service. It wouldn’t be the first time.

The staff were very helpful! I loved the shuttle to the beach and the umbrella,chairs, and towels at the beach! The food at the cafe was really good. The pool was nice. Overall it was all great!

The hot tub has way too much chlorine in it and so we couldn’t sit there for long with our stinging our eyes or coughing

My wife didn't like that the sink was so far away from the toilet. We, as Muslims must wash down there when ever we use the washroom, and the distance between the sink and toilet did not make that easy. But that was fixed by remembering to fill a water bottle beforehand.

Room was comfy and staff was nice. the location was good and we had access to good amount of places from the hotel. but there are some gotchas mentioned next.

Parking is a hassle. breakfast did not have much options at all. spent 50 for breakfast for two for practically few slices of french toast (although they were tasty) and not much else

Everything from the pool to the staff and the room was really nice we loved the rose pedals on the bed. My wife really loved it 😍 plus it was her birthday. They offered free shuttle to and from the beach which was awesome. We will return.

Breakfast very good, with varied foods, choice of hot and cold dishes. several drinks. The location of the place for breakfast was very good, on the first floor of the hotel. All hotel staff are wonderful. Everyone is helpful, smiling, polite, kind, I'm from Brazil, and they help me a lot with the language. Congratulations to the entire team at the Hotel, I will return to Puerto Rico and will definitely stay at the Hotel again.

I didn't use the beach service one day, and I was charged a daily fee for this convenience, I think it would be interesting to charge only those who use the service.

Property is very clean. close to restaurants and beaches. Starbucks and dennys just a few steps away. Restaurant on site has delicious food. Family friendly. pool and laundry open 24 hours. Felt very safe in the area. 24 hour Supermarket across from hotel.

Most front desk staff are kind and professional, unfortunately there were a few that need training in customer service. Water from the shower comes out of shower area onto bathroom floor, had to put a towel there each time.