The animation team were wonderful - especially those who look after the children in kids' club. They'd learnt our boys' names after the first visit and made the effort to seek them out and say hello at dinner and around the pool. The animation team by the pool worked really hard to pull guests together and get involved. There were always plenty of sun loungers after breakfast at 9.30/10am. Family suite was a good set up for a family of 4 - gives adults and kids their own space. Food was good - lots of variety each day but some staples. Really enjoyed the tagines. Great location for visiting Marrakesh.

Dinner service - more staff needed. Those working were rushed off their feet so we often sat with plates on our table that didn't get cleared before moving on to the next course.

Beautiful hotel, friendly staff, great heated pool, good selection of food & excursions easily booked.

Lack of information - a book with all the activities and number for reception / spa would be super helpful. Would be good for reception to explain / take towel deposits on check in Housekeeping replenishments bit hot or miss.

Everything was very good. The hotel is beautiful, full of flowers and very clean. Animation team is great, many things to do for children and for adults. A professional fitness coach arranges different activities every day, highly recomment to visit all! Food and wine was ok. Shuttle bus to the center and back to the hotel. Kids almost cried didn´t want to leave, and so did I.

The big pool was cold, but we knew that only one pool was haeted, so it is ok. Evening shows were too late for our family - at 22:45. Once I saw that cook (or another kitchen worker) skreams at a waitress, I was shocked, it is not acceptable!

The facilities are amazing as in pools, gym, spa, tennis, activities. The food was also excellent with nice wine too... It's all inclusive. Staff were really lovely too. My son had to get stitches on his ankle and we were very glad of the infirmarie. I would recommend staying here for a week just to relax and then going to a Riad for 3 days to see Marrakech which is enough.

Beds weren't that comfortable. Rooms were fine but a bit tired.

This hotel has great facilities, lots of planned a activities with a fantastic animation team. The food selection was vast, fresh and catered for all tastes. Extra sun beds were provided on busy days, which were comfortable and well spaced out. The grounds of the hotel were immaculate and full of beautiful plants & flowers. The rooms were cleaned to a high standard and a different display was made on the beds each day that included flower petals. Nightly entertainment was at a very high standard, the team got everyone up dancing after the shows.

The AC did not cool down the two rooms we had which meant having to leave the balcony doors open at night. Better selection of beer would be great.

Great location and facilities. Around 15 mins cab ride away from airport and city centre. The animation staff worked really hard to put on activities and shows for guests.

While overall the property is good, it did in some places look like it could do with some TLC. The hairdryer in our room was ancient and not working for example. The bathrooms looked a bit worn out. This property is marketed as a 5 star resort but there are some small things and attention to detail that make it a very good 4 star resort but not a 5 star for me. for example, no robes in rooms, very basic toiletries in bathrooms. The electric kettle in our room had been used to boil noodles in by a previous guest and in all the time we were there, this was not checked by room service as part of their cleaning routine. Stuff that you’d reasonably expect in 5 star resorts.

the staff is super welcoming, we booked a night for our wedding anniversary and got an upgrade and got sent a cake to our room at night. it was a really sweet attention from the reception staff.

it would have been great to have food available all time, considering it’s all inclusive. only sweet options in the afternoon, no food available after dinner.

Pool was warmly heated even though it was cold Food / all inclusive buffet was excellent - every night there was a great selection of tasty food Service was very good and quick Staff were great with families

I think the quality of cocktails served could have been better and also selection of wines for lunch / dinner could be better - need more choice

The food.....it was a feast, unbelievable! All inclusive cant be any better really, it was simply awesome, with very polite, friendly and really helpful staff members, looking forward to going back to Morocco because of the Kenzi Club Agdal, it was a simply amazing experience.

reception staff v helpful - Oussamd was patient with us! Also the lady serving I’m block 4. Despite the fasting of Ramadan they all remained kind and professional.

No Aperol spritz!! I coped with mojitos!