El Dorado Maroma, Gourmet All Inclusive by Karisma

The resort itself is great, has a lot on offer. The staff a phenomenal, they will do anything and beyond. The food at each restaurant was fantastic, and the cocktails at the bar are great. lots of great good food and drink options. The activities were good, and the beach was a dream.

There is a lot of construction going on right now, 2 bars are shut and 3 restaurants. Although the food from the restaurants is being offered at one of the others to cover. They also build a new/make shift bar on the beach which is a better location. We booked a honeymoon suite which they clearly didn't have for us, so tried to charge is $90USD and then £45USD per night to upgrade, when we said no to both they gave us it for free. Cheeky B*****s. Rick's bar is the main late night area, its awful. It doesnt fit with the beach front paradise, its just a grey function room, they need to change this ASAP.

Great beach location, fantastic staff, brilliant food and drinks! We stayed at this hotel for 4 nights and 5 days to end our honeymoon! We would recommend it to anyone wanting a relaxing stay in an idyllic setting with fantastic staff and great food options! We stayed in a honeymoon suite, which was lovely, for an even more special time, pick one of the swim up or pool apartments though! Check in was good, organised and provided us with a welcome drink! Unfortunately though, after writing on our booking that it was our honeymoon and in booking a honeymoon suite the hotel didn’t note it which meant we didn’t have a sign on our door and the bed made with petals. This sounds small but as we walked passed many other rooms with it on it made my wife feel less special. That said, my husband had a word with the concierge and they sorted it for the next day. The food was great in every restaurant, or favourite was Los Papitos for breakfast and lunch. A great start to the day with Fernando our amazing waiter everyday, serving with a smile and jokes. He was brilliant. During the day the activities team made the day go by with lots of fun activities on offer! a huge thank you to Alejandro, Mimi and Marlon who were so much fun and outstanding at their job. A huge credit to the hotel.

Extras were quite overpriced due to the remote location. We paid almost 28 gpb for a small bottle of sun screen!

I strongly disliked noisy room in the villa number 1, where music was a bit loud outside until 11 PM and people were preparing and consuming the breakfast from early morning in front of window and balcony. After I did complained, my room was changed and upgraded to another building, where I could not only enjoy the silence, but also a nice view. I do appreciate that a lot. Food was amazing, especially in the Peruvian restaurant, where lady named Jazmin made by meals fantastic experience. Thanks a lot! What else? Beach was wide and nice, water clear and place is not crowded.

Check-in check-out process were a bit annoying. Despite of heads up at the check-in, I was not able to get the company invoice I was asking for. Going from one desk to another I almost got late for my plane from Cancun, no one really wanted to help me and I had to escalate the issue a bit. Fitness centre was nice, but opening at 8 AM, which is a bit late for me to start a workout. Overall only food and beach makes this place worth this expense.

the grounds were impeccably maintained, the beach was outstanding, the food was incredible. but the staff, concierge were the best part of our stay. they were the nicest, most genuine people, who always made us feel welcome and certainly make us want to go back.

nothing

We loved everything about the resort. The whole property is beautiful and we were thrilled with our choice to visit. The food was amazing and the staff was super friendly. We're definitely looking forward to going back.

Excellent, food was great, view was outstanding, service was good

they have an upgrade program which they push a little too hard

this place is always amazing. great staff, food, etc

The service & food were absolutely spectacular. And the spa!! Omg best spa experience ever. Loved how private the resort was too

The meals were varied and delicious. I liked the choices!

The beach had lots of seaweed. I was being cleaned away daily though.

Food was amazing, service was exceptional, everyone working here was so nice, our room was clean and had an amazing view

There was no outdoor dinner dining option or outdoor beach bar at night which we would have enjoyed.