SLS Cancun Hotel & Spa

beautiful hotel in a newly developed area. not a lot around but if you don’t like all inclusive it’s a good choice. People were friendly. Room was large and well decorated. amazing shower. great gym. the pool is stunning.

some of the staff at the beach bar had that attitude of “oh you’re a foreigner so doesn’t matter what things cost” definitely felt taken advantage of. for example, my friend asked for a small grilled fish. we were served a 1.3kg fish. apparently there were smaller sizes of another type but they didn’t tell us, clearly wanted to sell the bigger one. Also, the night before check out I requested a van to take us to tulum. they said it would cost similar to a taxi. approx 2800 pesos. when we checked out, it seemed they had forgotten to book so they then booked another. I didn’t confirm the price again and once we got into Tulum the driver charged us 4300 pesos for the trip. plus surcharge to use card, ended up paying 4900. absolute joke.

it was very new

no easy walking distance from any shopping activities

Nice Rooms, pools and e structure on the beachfront

The wine list with few options never and never had the wine I wanted, and the manager's suggestion was always double the price.

SLS is an amazing place. The decor is clean, open, and hip. The rooms are wonderful (we stayed in #405) with a balcony, lots of space, great amenities, and really comfortable beds. The pools were great as well with 'house music' playing day/night. SLS has a private beach with palapas, lots of lounge chairs, umbrellas, and everything else you will need. There is a beach bar that serves excellent food and drinks. I travel to Mexico at least a few times a year for vacation. This is a special place that I will definitely visit again.

The only downside was that the hotel was located about 20 - 25 minutes from the most popular restaurants. After dinner it often took 45 minutes to get home (because of traffic). But this is an excellent hotel property -- do not let this minor inconvenience dissuade you from enjoying this beautiful destination.

When we arrived we did ask for an upgrade (had to pay extra )and we get a room with view on the ocean, with balcony. Once we arrived a hammock was directly installed which we did use the days that we did stay at the SLS. We loved the breakfast, normally I always book a room with breakfast but this time I did not regret, the breakfast was a la carte and it was amazing, we showed up our first day at 0700 but the breakfast only started at 0800, SLS is the type off hotel which is doing another step, so we could take place and order our coffee and slowly choose what we like to eat. The fresh banana bread was amazing, it was this good that we ask for extra bread what we took to our room and enjoyed at the beach. They have an electronic butler with the use by whatsapp, we ask about our coffee machine not working, 10 minutes later they bring a new coffee machine to the room (the old machine was not plugged in...). We ask for fresh banana to our room, they took the extra step to make in their free time shopping at their own grocery shop. We ask help to visit Cirque Du Soleil, they did help us at the reception and arrange a private car. Everything was excellent during our stay, only sad thing is we only did stay 4 nights. In the evening they would bring extra water to the room, some chocolate and if you are not in your room close the curtains.

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From the start to end, staff was joyful and always helpful even though my flight was in late night. The staff assured that I enjoy my time resting in lobby/pool/gym. The food was great and all amenities, especially gym and spa were spot on.

Very glitchy coffee machine in room making it tricky to enjoy the morning caffeine kick, also, the AC was louder than expected based on variety of 5 and 4 starts hotels. The rest, was an absolute bliss.

Beautiful hotel and very nice and helpful staff.

Nothing major, but the butler service never responded to any of my WahtsApp messages. The quality of the food is very good, but I would suggest paying a bit more attention to some cocktail preparation. For example, I ordered a mojito that is supposed to be muddled. Mine was not and tasted mostly like water. I am sure the bartender has the skills to prepare great cocktails.

Great service Beautiful pool Very clean Food was good but limited choices

Avoid seaweed season - couldn’t swim or even sit at the beach.

Everything was absolutely phenomenal. The staff were so accommodating. The food was some of the best I’ve ever had. The room was magnificent and very very spacious.

Great location within other high end living area. Beautiful beach front property. Food was excellent. They have a really good chef on staff. Every meal from breakfast to dinner to everything in between is phenomenal. A must try. The staff and services are the best of all. They are extremely professional, courteous, accommodating and nice, from front desk to restaurant servers. We had such a wonderful experience during our stay. The facilities are secured with multiple check points before you can enter which makes me feel really safe. And if you try the restaurant, may I recommend Truffled eggs or pain de chocolat for breakfast, shrimp cocktail, brussel sprouts with toasted almonds, rib eye steak for dinner. Or any types of tacos and ceviches will do. Basically any items on the menu is perfection. Well done. Shout out to the entire staff. You have made our stay so much more enjoyable. Definitely recommend.

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