HS HOTSSON Smart Chapala

Good location, 5 mins drive to Chapala and 15 mins to Ajijic (need a car to come here though) - Spacious room - Good window soundproof - AC works fine - Nice views from the room as well as the restaurant

Wifi has a firewall that prevented me from connecting to my work VPN, so it was useless to me. - Parking indoors is insufficient, they use it for people that go to events and parties instead of giving priority to guests. - Breakfast is good but not enough choices, and coffee is really bad. - No safe in the room - Shower head was dirty and obstructed with scale

I liked the place, the gardens, the pool, the bed and the way we were treated by everyone.

The shampoo pump was not working in my room. I got sick to my stomach the last night I had dinner there. I also don´t like that there wasn´t a lot to do in the hotel and that you couldn´t put food and drinks on your tab by giving your room number in the pool area. You had to pay in cash. Who brings cash to the pool?

The location, pool, facilities and design is very modern and well constructed.

I would have liked to have been offered and informed of some of their amenities and specials. Mainly at the restaurant, the waitress were not apt to offer what was available. Was looking forward for a nice ribeye steak, but they did not have. Also, the pool was on the east side of the 4 story building, where after mid morning it was in the shade for most of the day. Would have liked to sun bathe.

Very nice hotel and a nice bright room. I could see the lake out the window in the distance. The staff was friendly and spoke some English. The place is very secure if you are concerned about that. A guard has to let you in and out. It's a 5 minute drive to Chapala and 10-15 minutes to Ajijic.

Very hard bed, so avoid this place if that affects you. I didn't sleep well.

Clean and comfy rooms. Comfy beds and well designed bathrooms. Pool is warm and clean. Restaurant has convenient hours and delicious food and drinks. A terrace overlooks a beautiful view. Away from the hustle and bustle, yet easy to get to.

No complaints

Location was excellent to the airport as well as to Aijiic. Waitresses at the restaurant on a busy Saturday night did a great job and was working very hard. Nice view from the restaurant also. Quick hot water in shower was so nice.

Better parking would be nice

clean , quiet, very nice staff, great water pressure in shower

a bit removed from town no black tea ( English breakfast/ Earl Grey) available in cafeteria or rooms

It was clean, the staff was amazing, the hotel was very nice and modern, the view was spectacular

The hotel was a bit far from stores, there were no stores in walking distance.

Staff seemed friendly. Immaculate rooms, coffee in the morning. After a 7 hour drive, welcome respite. I will return

very cleanand in excelent condition great air conditioned(a/c)

food at restaurant very low quality and limited choice in buffettes