This is a lovely old inn situated on beautiful, well-manicured grounds in a prime location near everything Taxco has to offer. There was free parking and the property felt very safe and secure. Our room was very spacious and cool, and offered bottled water and plenty of hot water in the shower. The grounds included a large, sparkling pool with comfortable seating areas, surrounded by tropical gardens, lawn areas, and great interior courtyard views in all directions. A pair of peafowl strolled the property, adding to the ambience. The restaurants were up 4 flights of stairs and both had exceptional panoramic views. Breakfast was meager and felt very cheap compared with similar ones we had. It consisted of coffee or tea, dry bread with a single pat of butter, tiny fruit plate OR juice. The waitstaff was mostly good (Luis was excellent.) We had 2 evening meals; one was very good and the other mildly disappointing.

We got the sense the owners/management had “quietly quit.” Front desk staff and the bell boy were unsmiling, poorly trained and/or indifferent to guests, as were a few restaurant personnel. Hospitality was lacking overall. It also seemed as if a lot of time had passed since the accommodation had been assessed for maintenance. Minor repairs had been overlooked, curtain and furniture were soiled, and the general appearance of the room was tired. Time for new owners/management to restore some glory to this tarnished gem.

My hotel room was a dream - The large balcony doors opening up to the most beautiful view, the expansive balcony space to enjoy the crisp mountain air. The bed was so comfy and being able to sleep with the doors open at night was fantastic. The location is perfect - and the restaurant on the rooftop provided a wonderful space to spend my mornings reading. Access to the pool and the grounds was a huge perk as the days were very hot. Everyone there was so friendly, except for the peacock. She was not interested in conversing with me ;)

The wifi in my room wasn't great - I wasn't able to connect to video calls and internet was very slow. But internet isn't great anywhere in town so not necessarily the hotels fault. But it forced me into stillness and rest which was very much needed to connect to the quiet of the nature and cute mountain town.

Great location in walking g distance to the center of town. The garden and the pool were lovely

The bathroom of the room we were in needs some repairs. The button on the water tank was not working properly, and we couldn't stop the water running from the shower. The food at the restaurant could be much better. The complementary breakfast is just sad... 2 toasts and jam. There is a buffet for breakfast but that's at extra cost. We also booked a room with a terrace but ours didn't have a terrace.

Very nice hotel complex in the middle of the town with swimming pool. Even though it was big enough, it did not feel oppressive, and the building is not just one big block and rather a labyrinth of wings and old buildings which makes it charm. Parking was no problem despite of the steep hills, the valet will help you if needed. Breakfast is served on the rooftop with an excellent view over the town.

There was some noise during the night like from a party or a night club, but I didn't investigate further as I was too tired so I slept anyway. Cannot tell if this was a one-time issue as we stayed only one night.

I like a lot the place and the amenities, also the location you can walk to downtown and some other places

I cancel one night and booking didn't answer me, I don't know why but I still waiting to have some news about the night I cancelled and what will happen with the money cuz I don't have any refund about the night I cancelled.

Love the location was perfect although getting to park a van was tricky. I booked 4 rooms and the main room (for only two people) had a wonderful view of the pool and to Santa Prisca church. The complementary breakfast was great to start my day without paying extra money.

One of the rooms had tub and it didn’t drain properly when the shower was in use

The hotel is beautiful, great pool and friendly staff

It’s a little bit challenging with a wheelchair, but you can reserve a room that is somewhat accessible. You need help to go up the stairs leading to the ground floor.

The little chow-chow dogs was a pretty nice detail, as well the service was very good, the pool was a little cold but it helps vs the weather outside at the afternoon

The building the felling of a magic place and obviously the company that I had

The location was excellent, it was very close to the main square, shops, and good restaurants. The facility was very clean and beautiful. The rooms were very spacious and full of characters.

The hotel was beautiful just like the architecture of the village. It was quiet and magical. It felt like we went back in time and experienced the life of the villagers.

The mattress was hard and there were no matches or lighter to turn on the stove.