Fairfield by Marriott Bali Kuta Sunset Road

We stayed for 7 nights at the hotel and it was amazing. From the Security guards, to reception, to housekeeping to the breakfast crew, we were amazed at the level of customer service. Everyone here is so happy, humble and welcoming and ready to help out with whatever you want. I want to personally thank the following staff who always welcomed us, spoke to us and made us feel so much at home. They knew my name from day one and I was so amazed they remembered it. A big shout out to Ms Oya (reception), Ms Novi, Ms Giwan and Ms Mentari (the Breakfast team) were all exceptional and I will always remember their kindness. I really enjoyed our stay at the hotel because of all these lovely staff. Bali is a beautiful place but what captured my heart are its people. A big bonus with the hotel is the gallon of bottled water in each room. Breakfast was good and there was a lot of choice and good live cooking too. Give a 5 star to this hotel and especially its staff.

Nothing that I did not like

The friendly staff is unbeatable, they all super helpful and make my stay feel okay. Front Office Staff, most of them are great and I am happy to shout out loudly that FO staff namely Mr. Krisna is super amazing, helpful and he deserve to nominee employee of the month/year. FB Staff, Mba Giwang is the winner, she know's what i want without asking and she's greet me every morning with my name, Pak Dar, is also great and offer me a help every morning when I have a breakfast, and the rest of FB staff is super awesome and i cant recall their name one by one! Overall, good stay at this hotel.

I dont have anuthing bad experience here! All just good.

The hotel is very clean and the rooms are very spacious. It has absolutely everything you need. The staff is extremely friendly and helpful. It was an absolute pleasure staying there. The breakfast is very good with a great variety of food and the best hot latte I ever had. The restaurant food was great, reasonably priced and the staff again, extremely nice. A quiet location. Definitely would recommend staying here.

The only downside is that is a bit far from shops,restaurants and the beach but we installed the Grab which was very cheap to get you anywhere. If you like a quiet place, this is definitely one.

I loved everything about your hotel. The architecture allowing natural breezes through, creating piecful heaven around magnificent pool, totally acousticly proofed courtyard like stracture, the interior design of the room was delicate, plush and kept in mind relaxing tones, lighting had abilities to create working space or relaxing atmosphere. Having a balcony with comfortable couch and views of the pool, saved me endless trips outside to have a cigarette. And you stuff! Oh my God, reception: no nonsense, smart, on the ball, not just speak English, speak human. Special word to Ulan from breakfast bar. She did to me more than years of visiting psychologist did. She touched my soul, she encouraged me, she gave me hope and power to fight for my sons life. I travelled the world, marriott always my choice, your team exided my expectations, humbled me, made me believe in power of humanity again. Thank you. All blessings. And lots of customers your way.

Nothing.

Cleanliness, The Room had a bed and a comfortable sofa. Additional blankets were provided when requested. Huge Water can was provided and was refilled on time. Room was perfect. Restaurant had a Live Noodles counter and the person was went helpful. Was ready to cater to whatever variation we asked for while preparing Noodles. Good support from "Ms.Ari" the front desk executive. Assisted in getting the Breakfast box ready.

The staff in the coffee/ tea counter in the restaurant in ground floor. Not even bothered to attend us. When requested for hot milk ,the lady in the counter was so rude and not ready to attend. She did the same for all the days we stayed there. Breakfast box Could have been better. Breakfast box provided had very less items.

Fantastic buffet breakfast. Fast wifi. Friendly staff. Good location. Near-by places to eat/dine. Everday change of towels and room cleaning is good. A good, hassle-free stay. I will recommend to friends.

Everything was from good to very good, really.... The whole hotel, I think, is ready for some physical sprucing-up....But then, most probably, room rates will increase if they do that.... Right now, value for money is good for the rates we paid.

The rooms were clean, and food was nice. However the staff was excellent! Everyone from housekeeping, the bell-boy, restaurant staff and especially the reception staff were extremely friendly and helpful! I also booked 4 nights at Ramada Encore Seminyak. also a very nice hotel with friendly staff, but definitely not to the level and as consistent as Fairfield Kuta!

Nothing.

The room is very nice, the touch of portable speakers gives a personal and nice touch. The water gallon is very clever, very sustainable living and nice to have

They gave me bad milk when I order some room service, but the way they respond to my complain is very professional, salute to the team. The TV still regular tv, it should replace to smart tv nowadays.

Outstanding Staff, cleanliness, closeness to airport, quiet Staff to mention in particular - reception Oya, restaurant - Giwang, Novi, Yulia, Wisnu, Gym - Dicky

Nothing really, possibly the Delay sometimes in getting the room serviced but it was always done beautifully and spotlessly

Room was clean, nice & peaceful. Staff hospitality was Great ! Front Desk Staff was very respectful, polite and treated us very well during check in & check out. Staff served us well during Breakfast ! Welcome Drink was given while we waiting for check in. Thumbs Up for Ms Jeni ! She was very cheerful & charming!

Food & Staff