Fortune Resort Benaulim, Goa - Member ITC's Hotel Group

Honest review: We were upgraded to a new room as we booked Chalets. The room was neat & clean! Bathrooms and linens are nice and clean. Some sections of the room had to be cleaned as I saw a small spiderweb on the top of the room. The staff is friendly but may need a bit of organising skills. They delayed our room for more than 15 mins while guests who checked in after us were given rooms immediately. The reception was chaos as the people there were themselves confused. We asked for checkout and a trainee girl came to take the luggage for us - I feel I was more stronger than her to take the luggage hence I pulled it out myself and did.

There was a wedding that was happening in the resort. The staff was so engaged in these guests that they forgot others were there. The DJ was so loud that the window pane started vibrating. There was no one to help us put the luggage out during check-out as we genuinely needed help - 2 people vs 6 bags and Laptop bags. No one seemed to care during checkout as everyone was busy attending and working on the wedding. Its a good walk to the beach so the location is close to the beach but amenities-wise, it was nothing. Their restaurant was decent and had nice food for breakfast, but the cafe was closed, the games room was being painted & swimming pool was the only existing amenity they had.

Lovely well appointed hotel, spacious entrance lobby, lift, room had a balcony overlooking the well maintained pool. Our room had a large walk in shower and basin with plenty of space for personal belongings. Breakfast was in the Zodiac Restaurant which was a short stroll across the garden. The restaurant opened onto the garden , was clean and spacious. Breakfast had lots of choice and eggs were freshly cooked for each customer.

We would have liked more drawers for our clothes.

Room was spacious. I was travelling with my 5year old kid so he had ample of space to play and to be kept occupied. The breakfast spread was amazing even when we were travelling during the weekdays. Staff is very courteous except the bike incharge person

The person responsible for arranding bikes or rental cars is not veru cooperative. Hotel should have their rented bikes made available as there is no closest bike rental service in Benaulim. You have to travel almost 3-4 kms for rental bikes.

We enjoyed our stay, nice quiet room, good faciliteis, and a great bathroom and cleaned well. Staff were very helpful, our kettle was not working and they quickly replaced it. Breakfast was very good with lots of options. Being international guests, we appreciated the 4 bottles of water in the room which were always replenished and when we asked for more we were given more. Not a long walk to the beach, we did it everyday and beach the bar/restaurant linked to the hotel was fantastic too. We ate and drank there a lot.

While not far away by kilometer, it was a long trip to get to and from the airports, we flew in using the old airport and out using the new goa airport. Having better transport to/from the airports would have been better and something the hotel could look at offering instead of trying to find a taxi ourselves.

I stayed at the Fortune just before Christmas. The hotel and staff was amazing. The room was large, linen clean and comfortable. The toileteries were adequate and the housekeeping staff very cooperative. We had a fantastic time. Must mention here the large spread at breakfast. There were plenty of options to choose from.

We had an Ala Carte lunch on one day. The food price for Ala Carte was a bit steep. The fish curry had nothing Goan to it and also the fried fish was not too good. Squids were great.

Staff where very helpful/breakfast is very good ,variety of dishes ,staffs were very friendly and provided Wht we need and made comfortable morning .. Mr.Khan and his team ..looked after well

Room has to be cleaned ,toilet is bad maintained ..need to fix new .over all rooms need a clean up and make up ,same with toilet

Really friendly staff.

The food was ok & I think any longer than 2 nights I would have been bored at the resort because there isn't a lot going on or if there is it isn't publicised. The pool is quite small and majority of loungers are in the shade. Beach isn't quite as close as we thought, but probably didn't help that my friend I travelled with is afraid of dogs and there are a lot of loose dogs which made it seem longer.

Spacious rooms, good view, clean linen. Was upgraded to superior room. Reception staff Mr Vincent, Nelson are great, so is Housekeeper Ms Manusha & Haston. Nice swimming pool. Fantastic buffet breakfast fit for a king- right from dryfruits, fresh cut fruits, fresh juices, shakes, variety of veg & non veg items - really great. Mr Prasad in Zodiac Restaurant is excellent in looking after the guests-overall great relaxing stay

Nothing

The property is close to Benaulim beach. Fantastically maintained with two swimming pools, greenery surrounding the spacious rooms, excellent restaurant and bar, and top-class service. Rooms are tastefully furnished with all necessities, the restaurant quite specious, the staff eager to serve. The lawns, benches, trees all lend a soothing feeling. The food is absolutely delicious and the rates are very reasonable. Breakfast is superb with a lot of variety and the staff is ever ready to comply with your special orders, if any. We were upgraded to premium rooms and that was the icing on the cake. Mr. Khan (Food and Beverages Manager) and Mr. Som Malik, General Manager really made our stay memorable. This hotel is worth visiting every year.

Nothing really. But a bowl of local fresh fruits in the room on arrival will certainly add value.

Beautiful resort and amazing hospitality by the team members. The food quality, quantity and taste are well balanced. I highly recommend this resort for all occasions. The staff and management are very helpful and supportive. Speical thanks to Ms. Suru, Ms. Netra & Mr. Vincent from front office, Mr. Karan from Zodiac and all operational team members. Special thanks to Mr. Som Prakash Malik (GM) for managing the team and experience of the resort.

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