Sheraton Essen Hotel

The location is in a quieter and safer part of town. It's walking distance to a lot of shops and eateries, but not so close that it gets noisy. The buffet breakfast is superb.

The housekeeping staff could have been more attentive. On the second day of our stay we were still inside the room when they wanted to clean it, so we asked them to come back later. Then when we got back in the evening the room was not cleaned at all. Also staff was not aware of supplies running out (e.g. box tissue) and we had to request for top up/replacements.

The location is great for an easy walk into the center/ Christmas Market or to take the U Bahn which is right out the front door. Parking below the hotel was a perk altho' a bit tight. The pleasant housekeeping ladies gave us more coffee packets upon asking without a blink. Beds and pillows very comfortable. Our room looked out onto the Stadsgarten (park) which was nice surprise.

The young man who checked us in wasn't very professional. He rolled his eyes more than once to our simple requests. Perhaps his English isn't the strongest but no one should roll their eyes at a paying customer. My friend fell down in the bathtub while reaching for a towel due to the odd curve at the back of the tub. It was very slippery with no bathtub mat, or traction strips on the bottom of the tub or even just a warning sign. Thankfully she was not very injured.

Great position just in front of the u-bahn and s-Bahn. Good choice at breakfast, with a view on the park. Our room was upgraded for free, with complimentary water, tea and coffee.

The wifi is not for free, unless you are Marriott member (you can register online very quickly for free and tell the membership code at the reception, but they don't tell this as you check in). The rooms are almost completely refurbished but for some details which could be changed and give a different perception.

Breakfast is super. Locations is great which is near the park.You can take a walk after breakfast. Go through the forest and meet many wild aninimals, such as ducks....

everything is ok and no dislikes.

excellent breakfasts - efficient, polite and helpful reception personnel. Short walk to the Aalto Theatre ( my reason for the trip) also easy access to the city centre.

all good.

Great location, very nice big room, very good breakfast.

Some places in the bathroom could use a more proper cleaning (like at the bottom of the shower cabin).

Very good breakfast with flexible timetable

The room had a funny smell but the window could be open to only a slit

the room was very quiet with a view on the parc

unfortunately the air condition was defect , so it was terribly hot in the room, as the windows can only be very partly opened !

breakfast by the park; friendly and helpful service at front desk and in breakfast room; convenience to Philharmonia

I found this hotel super clean and comfortable. The staff was very professional, especially the restaurant staff

Nothing in the room fridge …