Very comfortable beds. Tasty breakfasts and Illy coffee (you get a voucher for a free coffee during your stay). Very good location in the city center. I also liked the rain shower in the bathroom a lot. Special thanks to Ms Monika Patyna who helped to solve my issue at the reception. It's not our first and for sure not the last stay at this hotel.

Unfortunately, the reception is understaffed and seemed undertrained too, so the service is slow and time-consuming. No bell boy to help you with your luggage or taxi, you have to wait in a queue to the reception for that. It's not OK for 5* hotel.

Location

I had booked the second best category of room in the hotel. But when I entered, the room was so smelly, that they had to assign another one immediately. That also had a heavy air of suffocation and less of a foul smell , as if it wasn't used for quite sometime. I had to keep the windows ajar for the rest of the day to have some fresh air. The amenities in the room of that level and cost wasn't up to the international standards or Marriott group. Virtually nothing in the toilet except a soap, toilet rolls, and towels. No tooth brush, paste, shaving set, cotton buds, etc....etc....that you usually find in 3 star hotel even. I requested cotton buds and a comb and they promptly delivered but.

Room is large and clean. Location is near the main train station.

We booked a day earlier so that we could check in on the morning we arrived. Reception is not aware and had to ask if we have informed them. It was already indicated in the booking form and I had to point that out to them. The two rooms requested to be close to each other was not made possible. My single sister had to stay on 2nd floor on her own while I was on 4th floor. Poor planning. Reception is not friendly

Very close to train station. Very spacious bedroom. Good restaurant. Small park opposite with bar. Extremely clean and well-presented hotel. Staff extremely welcoming and friendly.

Check-in was a bit long-winded, to be fair as a trainee was doing it. They said they were blocking 50 euros on my card but actually took it and then didn’t spot that until after we had paid our room bill next day. All sorted easily enough but it seemed rather complicated and took a little while. The location was fine for us for one night but I don’t think there is much choice for restaurants and bars close by.

The staff and all facilities were really nice. I enjoyed most the food. Especially the breakfast is a reason to stay here. I must say that I had booked another hotel originally which was in a very bad location. Being around the central station even this location is not 100% secure at night. But I felt cosy and secure after changing from the first hotel to this one. And could finally move around the area a bit. A walk along the Main is really recommended.

The internet kept on going on and off.

The staff was so friendly, the front desk staff and bar/restaurant We really enjoyed chatting with the bar staff and the food at The Legacy was really good The price of rooms was perfect

Right around the corner it becomes not a good area at all, quite sketchy I do wish they had more options of soda,juice, snacks to buy in the lobby And free coffee for everyone, not just United airline employees

The hotel was nice and clean and close to the train station. Staff were nice and welcoming. They even accepted to keep my luggage for the day after i checked out while i discover the city since my train back home was late in the evening. Will definitely go back again.

For a double room they only put one small bottle of water instead of two, and that is not enough for two people.

I stayed at the new wing. Room size is rather small but good enough for one night. The room is clean, and welll maintained. Location could be good if you want to stay close to frankfurt rail station.

The location while close to central rail station, which is a rough area, and has to stay alert at all time while walking from station to hotel, especially at night time.

Room was extremely clean and comfortable, definitely loved my stay!! The staff were extremely warm and friendly too. Breakfast options were limited as its a western-only breakfast but food was great! Only thing would be that I encountered a few druggies/drug sellers near the hotel which was a little uncomfortable for a solo female traveller.

The location is great if you need to travel by train. Is 5 minutes or lesser to walk from hotel to train station. Also easy to walk to city centre, about 20 minutes slow walk. I experienced the emergency evacuation at night. And the staff with their neon vest which easy to be recognized and manage the situation well.