Le Chatel

I liked the quietness of this small, family-run hotel. It was located very close to the Royatonic establishment for going to the thermal pools and saunas, etc… The staff were all very friendly and polite and went out of their way to help me with my questions, etc.. The breakfast was served each morning in the dining room, and I chose to have dinner there as well for a couple of evenings.

The key to the safe in the closet of my room was never provided or offered even though I wanted to use the safe. Also, the electric fan in my room didn’t work at all, and nobody came to fix it even though I reported it broken.

Good location for the Puy de Dome and other locations around Claremont Ferrand. Easy, and cheap, bus service into the city. Small hotel carpark, but free carpark just across the road. All staff very friendly and helpful. Good choice at breakfast. Good evening meal. Other restaurants nearby. Room and bathroom clean and tidy.

Our room was in a section of hotel with seperate door. The stairs and wall/skirting decoration were chipped and tired. Bedroom doore cheap. After a long tiring day we felt disappointed but then met more staff and experienced evening meal and realized we had made a good choice.

Interesting town on the outskirts of Claremont Ferrand. Interesting facade to the hotel, there was a lift to all floors and the room was clean and tidy with a large comfortable bed. Perfect for us. It was a Sunday so finally found dinner in the casino which was open. Parking was outside the hotel with limited private parking near the hotel. We had no problems parking at the front of the hotel and it felt quite safe. Overall we enjoyed our stay.

No problems at all.

Parking available just outside the property. Able to communicate with the reception even though English was not spoken. Good size room, comfortable bed,hot shower. The menu for the evening meal was translated into English which was extremely helpful. Breakfast was varied and good quality. Great location very near to the town centre.

Nothing to dislike.

The hotel was good and the staff were very good. The location overlooked a park and was very close to cafes and restaurants.

The air con was preset and was a little bit cold but the duvet was good.

Friendly hosts, one even came out to the car and helped us with our luggage. The room was comfortable. The menu for dinner was limited but well cooked. We enjoyed our stay and would use the hotel again.

friendly staff, great service, very clean. nothing too much trouble and food in restaurant excellent.

nothing

A big thank for the receptionist who showed flexibility on our reservation issue. Room, bathroom are cleans. The hotel's restaurant is very nice with good cooking. The view from the room's window is just amazing. We recommend this hotel.

Nothing

Room and location were lovely, excellent hosts made arrival and organising breakfast extremely easy.

No curtains on the road side windows was a bit annoying.

La situation et la gentillesse du personnel