Mercure Cabourg Hôtel & Spa

I loved the pool area, it was great to have the indoors/outdoor element as its an open/close pool and the surrounding area with loungers was very relaxing. The breakfast was super, my kids and I were very pleased with the selection and quality of food. We didn't use the spa area this time but all the facilities were great and very clean. Lastly all the staff were really friendly and helpful when needed especially the receptionists and the person who greeted us for breakfast every moring :-) I would highly recommend this hotel for families with kids of all ages.

There is no restaurant which would have been nice even though there is plenty of restaurants in the nearby village Cabourg. There was some room service options for dinner but personally I didn't like the options availalbe and the way they were served i.e. in glass jars.

- The staff was really nice and helpful. They really do everything they can to satisfy the customers, with a smile. This was the case with every staff member we met. - It was very clean everywhere we went : room, breakfast room, pool area, spa. Spotless. - The place is kid friendly and this is not common for a spa hotel, so we appreciated it. - The heated pool is very pleasant, especially when outside it’s cool and windy. It wasn’t busy even on a weekend - Easy parking and 10 min walk from the center of Cabourg. - Late check out upon request (additional payment) which is a great option when traveling with kids (for their nap)

Just some very small suggestions, but none of them would prevent me from going back as our stay went very well : - the spa and pool area are disconnected from the rooms area (although very close) : consider a closed corridor ? - the kids club is great and a real plus, but there should be some additional toys in order for a kid to be able to use the little kitchen for instance - it would be nice to have a restaurant in the hotel, although there are many restaurants in Cabourg - There should be a helpful handrail near the bathtub for easier and safe get-in/get-out process.

Very friendly and helpful staff during all our stay (with a map on the recommanded restaurants in the town on arrival). The bed was very comfy and the room quiet. Breakfast with a wide variety of choice and good coffee. The spa (2 hammam, 2 saunas) and indoor sport facilities were clean and functional, and the swimming pool sufficiently big to exercise properly.

The bread for breakfast could be more fresh and crispy. We were surprised that the hotel did not have a restaurant in order to stay lazy onsite after an afternoon in the spa (not a huge issue as we like walking but count 15 minutes walk to the nearest restaurant). The room was a bit smaller than I thought, especially the sofa which was more a seat than anything. The new hammam unit was clearly too complex for customer usage (too many choices of T° resulting in a non working state)

The pool and sauna were very clean and we enjoyed them very much. The short walk to the center of Cabourg was much appreciated. The staff were very friendly and the rooms were clean. The breakfast was also good.

The beds could have been a bit firmer for my own tastes but my family slept well. The air-conditioning units in both bedrooms made some ticking noises once in a while that were a bit annoying, but other than than the rooms and bathrooms were functional and comfortable.

The property was clean and modern with good amenities. The staff were very helpful and polite.

The only thing would have made it a bit better was if the balcony floor and furniture was cleaned regularly.

Most things but missing a restaurant or the freedom to eat deliver food on the terrace/bar.

Lack of Resto, no need to charge rent on bathrobe x

Clean room good staff pity no racing o our second visit room looked right over the course

The weather

Cabourg was a location and the hotel is an easy walk into the Main Street. Facilities were great.

Nothing

Very clean and modern. Also good quality breakfast.

Spa area a bit small so quickly jammed. Location a bit far from downtown by walk

The spa is really great

The communication with the front desk was slow. They seemed a bit overwhelmed