Best Western Hotel Universel Drummondville

This Best Western location provided, by far, our most appreciated and most comfortable accommodation during a recent extended trip to Quebec and the Maritimes. This was our first time traveling with our Newf, and the Best Western's 'dog friendly' room was truly that. The facility is wise in that it provides a 1st floor room for the dog (we learned, the hard way, that our dog does not like an elevator). Plus, the room had all of the accoutrements one needs - super comfy beds, a small fridge and decent-sized TV with cable:) As an added bonus, the City of Drummondville is gorgeous.

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All went well. The hotel standards were 1st class. As weary travellers, we were thankful for the "at home" ambiance. Beds and linens were comfy and crispy fresh. The mattresses were terrific thus inducing deep sleep. We awoke rested and upbeat for the day ahead of us. The in house restaurant presented 5 star dining.. Reception and upscale grand lobby set the mood for a wonderful visit.

The elevator could have been larger. When house keeping and luggage trolleys are aboard, there’s precious little room for more than one passenger.

Drive up to our room was very much appreciated as we were travelling with a pet. Made our lives so much easier. In house restaurant for dinner was delicious!

Check in was challenging as a wedding seemed to be gathering in the lobby so hard to hear but otherwise no issues. Thankfully the wedding reception was not an issue - i.e. no noise issues! Having breakfast included would be helpful as many other competitor hotels do include. We didn't want to wait in a formal restaurant for breakfast so drove to the local Tim Horton's.

Clean and renovated room with a comfortable king bed. Keurig and refrigerator in the room. Jetted bathtub that said it was de-activated because of Covid. It wasn't. Placed in a room at the far end of the property that was VERY quiet! Drapes blocked out all parking lot light. This could be good or bad, pet friendly property.

Hallways were starting to show their age. My room was at the far end of the property. The doors from the parking lot did not have card access so I would either park near the entrance or near the room. Either way, a long walk was happening. Lighting in the room could have been better.

After a long day of driving, I was so happy that the bed was so comfortable. I travelled with my dog and was thrilled that I was able to park my car in a space outside my door.

There was no ice in the ice machine on the first floor. I checked for some when I arrived and when I checked out. The gentleman that checked me out was very helpful. He went up to the third floor and found some up there. He was also really friendly. I appreciated that.

I liked that the gym is 24 hours a day! That's one of the main reasons I stay there while travelling. Also, the business center is in a great location with a lot of privacy.

I did have difficulty getting the computers to work at the business center. This was not a big issue for me during this visit though. But during the fall, winter and spring when I am there I do need the computers working.

Great location, clean and great pool Able to wash a load of clothes for a good price Lots of parking Comfy beds and good pillows

Kind of loud from the hallway just standing at the elevator talking but especially when someone let a door slam or run down the hallway No towel service unless asked Had to ask for shampoo and conditioner to be filled

The is ths nicest Best Western I have ever seen. The room was very nice and well kept. The staff were kind and bilingual.

The guest laundry facility was one washer and one dryer but they were in giod repair. The front desk staff could not recall if thwy were coi. Or card operated. They are coin only. I considered these to be very minor hiccups.

We had a pet friendly room with 2 queen beds. It was spacious and clean. The room had direct access to outside which was perfect for taking the dog out. The pool is amazing: perfect temperature and great atmosphere. The attached restaurant is great - try the breakfast pizza!

It would be nice to have a small kettle for making tea. I always find tea through a coffee maker tastes like coffee. Just a nice to have thing.

Checked in after a 12 hour drive and the process was easy and fast! I booked this hotel because of its great rating and it’s pet friendly accommodations. We were given a ground floor room which was so convenient with a dog. The room was clean, well stocked and comfortable. Parking right outside the room was a wonderful bonus. Hotel was quiet over night and although we didn’t look at the amenities their pool looked pretty awesome. The staff were prompt and friendly. I never felt unsafe or uncomfortable in regards to Covid protocols. Everyone was masked up and distanced. We ate at the restaurant in the hotel and it was delicious. Service was wonderful there even though they were understaffed. The food was really good! We tried the Italian dinner for two. We were asked for proof of vaccination at the restaurant so make sure you’re prepared to show this. Very happy with our stay and would definitely return!

Our stay was very short so I didn’t really have time to explore the property. The grounds were clean. I had my dog out several times and didn’t have any issues. Lobby was clean, hallways clean and clutter free. Our room was spotless. No complaints.