InterContinental Saigon, an IHG Hotel

We had an amazing stay. Coming from China, our union pay cards gave us a bit of issues paying for the deposit but the staff were so understanding and helpful. Breakfast was amazing and when it was too full they would make another plan to seat you at the library or the bar on the upper floors. All staff were extremely friendly and checked in on you at breakfast multiple times. We loved that the bathroom had a speaker so whatever was playing on the tv you could hear in the bathroom. The rooms were exactly as the pictures and very spacious and comfortable. The staff working at the entrance would always open your taxi doors and even help if money was confusing. We had an amazing time!

The Bluetooth speaker connection wasn’t as secure and our music kept cutting or stopping and playing.

Probably best location. Room was quiet and equipped with everything you can think of. You can even find Coffee press in the room. Room service is up to 5 stars standard. Fantastic work space(desk) in the room if that is important for you.

Check out was a little messy. They took usd as a guarantee deposit no questions asked, but then on the check out started to question every bill quality when I've tried to use those for payment. Pretty common thing in Asia, but still makes no sense to me. If you take it as a guarantee, means it's good enough for payment.

The breakfast is excellent

The attitude of staff at check-in counter. There was not absolutely warm welcome from Intercontinenal staff in Ho Chi Minh city which i had with staff of Intercontinental in Singapore. So sorry to share but it is true.

A friendly and attentive staff; the rooms were lovely, great colors, wonderful views, terrific shower and bathtub with my favorite soap and shampoos (BYREDO), and comfortable except the mattress was too soft. Room service was super-good including their wonderful and dependable laundry/dry cleaning service. We went to one of the hotel restaurant's Basilico, and loved it, the food and service there were also excellent. Terrific location, it is in a vibrant active district and we were able to easily walk to museums, art galleries, monuments, stores, and good to excellent Vietnamese restaurants. (Crossing the street is challenging so I looked for crosswalks with traffic lights.)

I was hoping that the two rooms could have been closer to each other, otherwise, I think it is a wonderful hotel and that we got an great deal.

Check in and out was very quick and professional - my room was clean and fresh with great City views - the staff across the board were very attentive to my requests - breakfast was very good with great choices, swimming pool was was well stocked with towels and service around the pool was good.

When I first used the Intercontinental the Market 39 dinner buffet and a la carte was available there was also a buffet on a Sunday , for some reason this is only available on selective evenings so a bit disappointing - however You Chu ( Cantonese) main hotel and The Basilica ( Predominantly Italian) at the intercom residence are available.

Everything except for a breakfast

Breakfast

it’s location , club , the hotel itself is wonderful.

I didn’t like that staff would advise each morning to check the minibar personally . which felt a bit invasive . The checking of the minibar could be checked while to room is cleaned ? I don’t see it necessary that another person will come knocking in each morning to check the mini bar.

Excellent location in District 1, friendly and always helpful staff, very good breakfast

not a lot, just that the coconut served for breakfast was not really fresh and the prices at the bar are relatively high, even on an international comparison.

Compare with intercontinental landmark 72 is the best , intercontinental Westlake is 2nd , intercontinental saigon is worst, including all the food choice , quality, and restaurant environment

I wish u can compare by yourself, I agreed that intercontinental saigon is most old but Westlake also old , why the food quality have different? On the other hand, for the room facilities, almost same , none of complain

Good location and service. A very comfortable stay. I used the gym, pool and sauna, all of which were good.

Breakfast was ok, I am not sure if I would take if staying again. Extra towels in room would have been nice as we were travelling with a 5 year old.