Tru By Hilton Smyrna Nashville

Our experience with Tru by Hilton was amazing, we checked in for a weekend stay and the location was great, close to all the eateries, shops and banks, the check in process was easy and our rooms were ready. I requested 2 rooms with double queen beds. Nice comfortable beds, soft pillows, and lots of extra floor space. The hotel from the landscape to the parking lot was clean and the staff was very attentive to all that entered the hotel. We have decided that this hotel will be booked again when we come back through Nashville or visit Nashville for concerts, events and etc.

My husband and I go to this hotel once a month for a weekend. We no lie live 2 minutes away but this is our little getaway from life and kids. The hotel is always beautiful. The games such as pool and checkers make the common area so much fun. There is a small outside pool and a fantastic gym. The rooms are always clean and smell fresh. We never have a problem with noise. The breakfast has a good variety of items. The staff is also super nice! I would recommend to any age group!

It would be nice to have a few extra blankets and pillows in the room instead of having to go ask for them. Certainly not a big deal though

I like the modern retro colorful look. common areas were well done and unlike most hotels, people constantly used them and actually seemed to enjoy them. Lots of socializing and people coming to these areas to hang out. location is also great with easy access to all of Smyrna’s restaurants, shopping, entertainment…. and it’s less than 2 minutes from the interstate.

The refrigerators in the rooms are tiny and don’t get very cold to the point of being almost useless. they also don’t have microwaves.

How incredibly clean it was. The very friendly and accommodating staff. The fact that there were no disgusting rugs like in most hotels but rather clean wood floors! I could actually walk barefoot in a hotel.

If I have to pick something to dislike on, I'd say their breakfast is ok. As a family, we prefer waffles to pancakes and bacon to sausage. But the pancake maker was fun to watch.

My boys loved the pool table in the lobby and I really like the funky backdrop and comfy furniture throughout all the public spaces. There were lots of options for breakfast, especially since some hotels are not offering breakfast due to COVID. The pool was a little small but we spent the day at a water park and the kids weren't interested anyway. The only thing this place was missing was a hot tub, but I was very happy for the price we paid. We stayed at a different place each night due to the course of our travels and this was the best hotel of the vacation!

It was just missing a hot tub, but I knew that when I booked this location. Overall, we were very happy here!

Breakfast was good. Room was clean. Check-in was easy and pretty quick. The ladies restocking breakfast were very sweet.

The price point for this room was absurd. The room is simple and small. Almost $300 for one night was ridiculous for a Saturday in November. They also couldn’t honor state rate for me since I booked through a 3rd party.

Parking fee We had six people (one car) and we had two rooms so both of us had to pay the parking fee. It was on her bill also. It should be on one bill only. They didn’t even ask us about parking.

Breakfast has a good selection of items. The hotel is easy to get to and very clean. The staff was friendly.

We stayed for 2 nights and our room was not freshened up. I don’t like having to go to the front desk to get fresh towels.

The hotel was in a food location for traveling and right off the highway.

It was really crowded and loud. There were lots of high school kids that were running up and down the hallways banging on doors. I also did not expect to pay a $50 non refundable pet fee. That was not listed anywhere on the reservation or communication. It was fine to pay but should have been mentioned prior to check in. There were also clearly guests that were terrified of dogs. That's on them to not stay in a pet friendly hotel but again, I wonder if communication around that is properly displayed. The bathroom also was not as clean as expected with hair in random places. Despite having the do not disturb on the door I was asked three times by housekeeping in the morning if ready to clean and check out.

Our trip was Awesome! The breakfast was great. Love the decor of the hotel with the rain it certainly kept everyone cheerful. Our grandsons enjoyed the pool table and made friends at the same time.

No complaints. Everything was great. The staff was very friendly.