Residence Inn by Marriott Cleveland University Circle/Medical Center

Breakfast was okay, but rooms and facilities were great!

They tried to give me a room I did not order even though I booked it in April! Tried to give me a king with sofa bed when I ordered two queens and sofa bed for my family of 5. They said they ran out of Queen rooms. G Toni’s means one of us would need to be sleeping on the floor. She said they emailed 3 days prior to alert me to the problem in case I wanted to cancel. However when I checked my email, there was nothing there! However, after making a complaint with Stephanie at the hotel, she rectified the situation by giving us 2 connecting King rooms with sofa bed at no additional cost for the extra room. This is what I call great customer service that made my family’s stay problem free after the initial problem! All was well after this!

I love the spaciousness of the rooms, full size fridge and home away from home atmosphere We have a patient at Cleveland Clinic along with a family member who isn't very mobile. The staff is accommodating to us in every way including having a, wheelchair available so we could get the shuttle across the street. The hot breakfast sandwiches are a plus and a variety of cereal and other items to choose from

We didn't like the lack of shuttle directly from hotel to Cleveland Clinic. Although the CC shuttle comes to Rite Aid across the street, having a Marriot door to door shuttle is helpful for guests who aren't very mobile. Breakfast ends pretty early(930am), it would be nice to leave the coffee out🙂 a bit longer

The location was great for being near the Cleveland Clinic, the staff were friendly and accommodating, and the room was well laid-out and a very comfortable space to spend a week.

There was a microwave in our room, which was welcome for some leftovers we had. For breakfast, the offerings in the dining area were varied and fresh. Dining area was pleasant to sit in. The service was friendly.

For some reason noise carried through the air ducts or in the hallways. We couldn't quite tell where it was coming from but someone had their TV on loud until very late at night and then again first thing in the morning. Earplugs helped but we would have preferred more quiet. We also wish the room rate were a bit lower. :)

We stayed there due to the closeness of the building to the clinic near by. It was very convenient for us. The breakfast wasn't anything special. But, it was free so I do not have any complaints. There are several good stores around as well. So we didn't have any problems with our stay.

The breakfast wasn't that great. We mostly purchased our own food. There really wasn't anything "wrong" with the place. We weren't there for a vacation so we didn't use any of the extra facilities. If we stay there next time, I'll bring my own blanket. I asked for an extra one, but the one I received wasn't very good.

The fan in our room was very loud and right by the beds. We couldn't sleep, until I had to turn off the heating so the fan would stop. Then in the morning, it was cold, so I had to turn the heating back on.

We appreciated that we were given a Cleveland Clinic discount and that, though we ended up not needing to bring our dog with us, Marriott would have allowed us to do so. The kitchenette was great! ThClinic shuttle conveniently stopped across the street.

We had no complaints about the hotel. If I would have had to get out in the surrounding area, safety would have been a concern.

It was a beautiful stay and very clean, the bed was very comfortable and we really appreciated the breakfast provided.

Our only complaint was the room directly next to us had a dog that was non stop barking as soon at 7am as soon as they left the room. It was very inconvenient with our schedule, but not the hotels fault per say.

The hotel is beautiful. The size of our room was great. This hotel has the kindest and friendliest staff we have ever met.

The bathroom shower wasn’t clean. It had someone else’s hair all over the shower floor and there was only a 1/2 of a roll of toilet paper. Otherwise we had no other complaints.

Disa at the front desk was exceptionally helpful and friendly. She printed out a map of the Case Western campus because it was hard to see all the detail on a phone screen.

Breakfast was the only low point, especially the packaged egg sandwiches. Had been at a Hampton Inn in Pittsburgh which had trays of eggs, French toast, etc.