Hotel Don Fernando De Taos, Tapestry Collection By Hilton

The lobby, restaurant, and bar were beautiful! It was fairly quiet after the kids playing in the stairwell/courtyard settled in. Parking was easy and close to the outside entrance to the room. Staff was ok, not very friendly, but competent.

I called the front desk for help twice and was put on endless holds. The TV remote batteries were dying so the only way it would work was to point at the box behind the TV. Carpet and chair were stained. Carpet old and worn, overhead lamp in the bathroom/shower didn’t work, the makeup mirror was falling off of the wall. There were bottles of shampoo, conditioner and body wash attached to the wall in the shower, but no soap at the sink. Bed was mushy, but fairly comfortable. Linens were worn. I was double charged for the room. Once via Booking.com and then again via the hotel. Just one more hassle to deal with while on the road.

We arrived late, about 9'ish, made our way to our room, to find it had not been cleaned. Back down to the front desk, where Vanessa was WONDERFUL. Not only apologized (not her fault ) but upgraded our room to a suite. Darn, and we only stayed one night. We were very hungry and were so happy to find that the restaurant was still serving. I ordered the three taco plate and they were some of the best, and I eat tacos everywhere. The next morning at check out, Susie explained that the main internet cables had been cut and that messed up communication. I told her it was not a big deal, things happen, but appreciated the nice room! :) All in all it was a perfectly good experience and a nice hotel.

Nothing

It was close enough the ski area we could drive up to the mountain each morning. The food at the restaurant tasted good. When interacting with staff, they were friendly.

Didn’t like that the rooms are outside entry. When we arrived there were little things wrong with the room (light in the bathroom out, phone didn’t work) that were fixed the next day. things like that can bother a person staying just 1 night, but we were there for the week. The restaurant at the hotel is only for breakfast and is quite expensive for what is offered. $75 for 2 adults a 4 year old and a 6 year old. we requested daily room service to get the trash and refresh the towels. It was only completed 1 time during our stay. needless to say the room was a mess when we left.

Modern rooms, beautiful lobby, cool bar, warm indoor pool.

Very thin walls. There was a group of people partying and yelling in the room next to ours until late in the night (past 1:00am), and we heard it all. The room itself was very nicely appointed, but the soundproofing left a lot to be desired. Our room was also in a building far away from the lobby,/pool/bar area, and in the freezing weather it was NOT an enjoyable walk. We found ourselves wishing we’d booked a hotel with rooms in the same building as everything else. The layout and the loud neighbors gave us a “motel” rather than “hotel” vibe.

We had a wonderful time. The room was clean and the bed and pillows were comfortable. The pool was clean and a great temperature. The staff were super nice and went out of their way to make us happy. Two negatives...there was a wasp nest near our room entrance. Also, they are doing away with bar soap next to the sink. Weird, you have to get body wash from the shower to wash your hands. Although there was a nice little bar soap dish next to the sink so I guess you have to bring your own.

Nice NM decorations

I booked two rooms with breakfast but they gave me only one breakfast per room. That I should call Booking. They mentioned that Booking is not a good site to make reservations, that they always have issues. They were a little slow to check in and out. However, they did accomodate us as soon as they got a clean room, what I appreciated. In the room : they forgot to put soap and there were half empty bootles in the freezer from previous guests. Everything else was ok

The hotel was beautiful, clean and any concerns were handled promply. The included breakfast exceeded our expectations!! It was the best meal of the day for us! My sister-in-law especially loved the pool and I enjoyed the fitness center. It was wonderful to have coffee in our room as well as in the lobby. Having a microwave and refridgerator in the room were a bonus.

They were replacing roofs and it was a bit noisy at times but understandable. Not a problem for us.

Beautiful, unique facility and pool. Casual friendly atmosphere .Delicious made to order breakfasts carried us til dinner . Responsive staff. Nice touches like copper bowl sink and magnifying mirror

Disappointed that restaurant was closed for season for our three day stay. This happened at several of our reserved stops. We had to skip one prepaid noncancelable booking.com reservation as its reported south bound exit was closed making it inaccessible to us . Strongly suggest you provide important changes in a site’s listing in fairness to your users

its cute nice hotel to stay with family, we have a great time I think what threw away some of the reviews a read was because of the name they were expecting some very fancy and elegant which is not the case . don't get me wrong the place is excellent, the staff was super helpful and kind, the rooms were clean, with easy access and places to park

its a little bit old but again great place

Great location and near many sites worth visiting. Beautiful lobby, nice pool and overall nice accommodations. Included breakfast was ok for the price. Just note that prices vary between $13-$18 and the voucher is for $15 per person. Non coffee beverages not included, so you may be charged extra once checked out.