Hilton Garden Inn Springfield, MA

The Hotel was great. Location was great as we were in town for a cheer competition. For a quick bite and not having to leave the hotel having Unos attached was convenient. The only thing crazy was the price range of breakfast. It ranged from $8-$20 pp. we opted out to eat there. We had 1 sick child and hotel breakfast is never worth the price in my opinion. Also they leave bottles of water in room for $2 a bottle. Little much considering how much rooms cost. So again opted out because we did bring our own as we had cheer competition. But if a family didn’t stay there for that I’d suggest own drinks and snacks because we had a mini fridge and microwave. Overall it was clean and staff was great.

The prices of breakfast and the $2 waters left in room.

It was literally right next to the Basketball Hall of Fame, which was the whole point of the trip. The staff were also super accommodating and the environment felt clean. The breakfast was delicious and though I didn't use it, the pool seemed to look nice.

This isn't really a complaint, but there was a bit of a mix up when checking in. The concierge originally gave us keys to a room that was already occupied, which was a bit jarring for both guest parties involved... but staff admitted their mistake and simply gave us an empty room.

Great location, next to basketball hall of fame. Clean pool area, rooms, lobby.

Everything was fine until breakfast. The food was good, but the woman serving was ridiculous. She loudly complained about being busy, yelled “I’m done, I want to go home!”, dropped things seemingly on purpose, and generally made everyone uncomfortable. She grabbed bread out of the bread box with bare hands. She gave us orange juice with a piece of paper in it. A manager came out to refill coffee and the waitress said, “That’s not helping!”. There clearly are some serious issues.

The hotel is very nice. The furniture was comfortable and our room was clean. The interior decorating is beautiful.

In the morning the breakfast arrangement was terrible. We were straight up ignored by the wait staff for an hour until we finally got up and left. A person at our table made contact with the wait staff 3 times and they kept saying they would be by. And we weren’t the only ones. There were people who were waiting for their food for almost as long as we were waiting. Don’t have a serve breakfast if you can’t accommodate your guests. Or don’t have it open if you don’t have the wait staff to maintain it.

we stay here multiple times a year and always have a pleasant experience. everything is very clean, the beds are comfy and the staff is pleasant. fitness center includes a bench, some dumbbells, a couple treadmills, elliptical, mats and exercise balls. coffee is served in the lobby in the mornings, and the little store is nice for snacks, drinks, Advil, pepto etc.

The only thing I’ll point out is the need to update. we’ve been staying here since 2018 and everything has remained the same. i.e. the TVs, pool/hot tub interior.

Great front desk, great servers, everyone went above and beyond to make my stay and my participation in the local Ironman event a tremendous Racecation. Breakfast buffet was the best as the servers packed me a breakfast box to go!

The stopper to my bathtub did not work. After my Ironman event I really wanted to soak in the bathtub but could not.

I loved my room the pool and jacuzzi tub. I enjoyed the security with your room card and how the hotel is connected to UNO Chicago Restaurant. I also loved the prime location of this hotel being right next to The Basketball Hall of Fame.

The location needs to update their bathrooms and get a few more workers for serving breakfast in the mornings at this location but other than that I didn’t have any other issues with this location.

I love the cleanliness. I love the pool. I love the gym. I also, love that there was a business center. Everyone was very nice.

The bed in my room was super worn out. I had back pains. It sunked in the middle. Also, the toilet was going to over flow and I asked for someone to please fix it and noone came to fix it.

Was lovely and clean close to everything we wanted to do on our trip staff was lovely and welcoming very helpful the breakfast was great lots to choose from the local bar and restaurant adjoining to hotel amazing had a great time there

There was nothing to dislike

No problem with checking in or checking out. Parking was good, did have handicapped Parking. The room did have all the amenities it was said was available.

Doesn't have a included breakfast, and everything cost extra. Has very loud entertainment on Saturday night.