St. Louis Union Station Hotel, Curio Collection by Hilton

The staff was amazing! The food from The Station Grill and some of the other property eateries was fresh and perfect each time we ordered. Getting needed toiletries was as simple as calling the front desk, and none of the staff seemed irritated at the request. Additionally, the hourly lobby shows on the ceiling were fun, and our daughter loved them. The hotel is also conveniently located in regard to local attractions, and the architecture of the building is something you don't want to miss seeing.

The general mills convention attendees...nothing but rude. That's not something the hotel can control, but it did make the trip a bit less enjoyable. I wish the outdoor attractions were covered more to keep out rain. Lots of leaks in the area with the glass ceiling.

Parking was easy to access and attendants were personable. The Aquarium gave us a discount on the parking since we purchased general admission tickets, so parking was only $5 a night. The room was clean and comfortable - we had four people in our party and it was plenty roomy for all of us. Our room was on the first floor. We ate dinner (we ordered take out from Maggiano's Little Italy) on the patio outside our room. The weather was pleasant and cool. We chose not to eat breakfast at the hotel.

I can't think of anything that could have been better. We enjoyed our stay immensely.

The whole place was beautiful, the dining and drinks down stairs was amazing. It has a lot of charm. And the "shows" that went on, on the ceiling, was really cool. It was an experience I think everyone should try at least once.

The room was really small. I expected more for the price I paid. Evening drinks and food were expensive. You don't even have to be a guest there to partake on the evening food and beverages. I would think that if you spend $300 + for a room that stuff should be included. Also you have to pay more to get a free breakfast, which I did but we slept in too late and did not have time to get the breakfast so that was disappointing. The garden view room was a joke, you could not see anything but a glass ceiling, that also cost more. To sum it up, I will not pay to stay here again but I would go for the ambiance.

The location is awesome and there is the most amazing Koi pond out back.

We were unable to check in on time even though we arrived early. They were, however, inundated with 100s of Pearl Jam fans all trying to check in at the same time. Also, our room, though cleaned, didn't have facial tissues or toilet paper and I tried calling the front desk for replacement. Unfortunately for me, they didn't answer the phone and I had to stand in the check-in line again to get the needed items.

Very clean, quiet, comfortable rooms—enjoyed the many activities on the premises. Loved proximity to the aquarium, Hall of Mirrors, and other activities.

Only two hotel employees on the desk to conduct check-in at 4:00pm. check in was very slow. At check out, clerk told us we owed for breakfast. Showed her the hotel confirmation that stated “breakfast included”. Not certain that the charge was deleted, as we were not able to get a copy of the bill. Valet in and out parking procedures not clearly explained. We were disappointed that weddings prevented us from being able to enjoy the beautiful lobby.

I took my five-year-old on a surprise trip to Union Station to do the Polar Express. Union Station was phenomenal. Everything we needed was right within the hotel's mini "entertainment district." We enjoyed the Ferris wheel, light show in the grand station (WOW!), fire show on the pond outside and a HUGE milkshake from the candy store on site. We both had a blast. The staff, overall, was really great. We had breakfast included in our rate (highly recommend!) and our waiters were both wonderful. I had an issue with the Hilton Honors internet on my phone and I was getting really frustrated, the lady at the front desk took my phone and had it fixed in my settings in no time. We had drinks one night under the lights and my son's Shirley Temple was 'on the house.' Union Station was amazing and it's breathtaking at Christmas. We will definitely be back. One more thing... if you are staying with kids, City Museum is a short walk away and it was one of the coolest things I've ever seen. We spent six hours there and didn't even see it all. I can't believe I had never heard of it before!

Ironically, the most disappointing this was the Polar Express. It felt really hokey. It was OK for a five-year-old. Adults were required to pay full price, which wasn't a problem, but at the end of the exhibit, they told all the adults they couldn't have the hot cocoa and cookies. Um, okay? In our room, the pull out couch was broken. I had to really wrestle with it to get it out. The room also didn't feel super clean, the metal on the vents was barely visible through the dust bunnies. There was a glass of wine that sat on a table in the ballroom area the ENTIRE three days we were there. I passed it every day wondering if someone was going to clean it up--if you visit it see if it's still there for me. :)

Unique hotel with lots to do on-site....especially with our 11 and 14 year old. Explore the previous train station, enjoy the lobby light show, walk the garden and water area, feed fish, ride a ferris wheel with Arch views, play mini golf, even go to the aquarium. Room was quiet and clean with a nice size bathroom. Best of all, staff everywhere were friendly and helpful--from the front desk to the parking attendants to multiple restaurant personnel. Convenience and fun with a really nice breakfast buffet and omelette station to boot.

Nothing! We wanted to stay longer!

the location was perfect! the view from our room to see the open pond area and the restaurants and the decorating. just great! the staff was all very friendly. The bellman were fantastic!

I wasn't sure where things were located, like where we could get breakfast, or a shop to pick up extra toiletries. I did have to walk all the way around hte building to get to the Starbucks because there was a private event in the lobby. There were a lot of private events there.

The front desk agent was the most friendly and knowledgeable individual I have had at a hotel in a long time...I don't remember his name The closeness to the activities

2 broken glasses sat in the hallway outside my door for my entire stay, the phone when I tried to call guest services said it was out of order, I stayed in room 4014 Monday evening

Staff at Station Grille and Grand Hall are superb. Kirk, concierge very helpful. All very friendly staff. Great gym! So many things to do all in one place connected makes it easy not to step outside of hotel complex. Liked all had to offer as a complex. Enjoyed aquarium and different restaurants.

Few events restricted access to areas. Light show not working. Pool closed.