Carneros Resort and Spa

This is a delightful way to spend a few days rest, relaxation in a lovely resort where everything works so well and the staff are so obliging. We loved our cottage and we greatly enjoyed dining in the Farm restaurant and breakfast at the Hilltop was delightful.

It's difficult to think of anything that could have been done better or which gave us any disappointment. We were slightly surprised that the resort was so quiet during the early part of the week and that the Farm restaurant wasn't open on Monday and Tuesday. But eating out in Napa was so easy thanks to the shuttle service.

I Loved the staff and the cottage itself! The outdoor sitting area and room itself was one of a kind! The food And Guava beer at Boonfly were amazing!

When I pay 1500 a night, I expect everything to be Pristine! The hot tub by the pool was not. Had a green slimy layer on seats and I didn’t get in. The pool with the view was also falling apart on the bottom on one side. They need to replanted both the main pool and main hot tub. Other than that everything else was great.

everything was well thought out, loved the outdoor soaking tub, the fire pit, the staff (room service) was quick and kind, the cottage seemed thoroughly sanitized.

they should put a heating lamp by the outdoor tub!

We love the cottages and location. great views of wine country.

n/a

rooms were super private. service was excellent.

location, staff, cottages

nothing

Pool and spa facilities were exceptional. One of the best facials I have ever had. For the most part the food on the property was also exceptional. Ambiance was great and the property was beautiful. Felt like a nice private getaway given that rooms are stand alone cottages.

The food was generally very good but we did have one terrible meal at the FARM which was very surprising given the reviews. The main courses were very over cooked and lacking in seasoning and the whole experience was 3 hours long because the service and the food was so slow. We also found that in general the quality of the service across the property was very variable. Sometimes it was exceptional and sometimes it was very bad, including asking the pool servers sometimes 2 and 3 times for a drink. We also could never get hold of the concierge after leaving multiple voicemails and sending emails. This was particularly problematic when we were trying to arrange our departure transport and had to call 5 times over 24 hours before we actually got confirmation that our request was resolved. Would have expected a bit more from a 4* and very expensive 'luxury' property.

It is obvious that no one else was paying full fare. Makes you feel a little cheated.

Very relaxing environment and cute small cottage layout. Felt private and safe, with nice visual design of the cottages and of the grounds.

There were numerous small maintenance issues with the cottage. It was hard to open the door, a window wouldn't open, the phone cord was tangled, a light bulb in bathroom was strongly flickering and the tea pot was slimy inside. I think this hotel could do a better job on service and maintenance of the cottages. For the price, quality of maintenance of the room was below expectation. The comments of the issues above were in the second room we were put into. The first room's glass door to the patio had bent hinges and wouldn't completely close and latch. So because both rooms had issues, I assume it is a more general issue at this property.

good location. nice scenery. peace and quiet

Master bedroom only with one single sofa. Both living and master bedroom’s spaces are very limited. Furnitures, towels and fixtures of both rooms are very wear and tear. Only provided few packages of instant coffee. Everything in the mini-refrigerator is charged other than the drinking water. I paid$6.47 for a 330ml bottle of Perrier water, which taken by accident.