Hilton Garden Inn Tuscaloosa

I liked the bed, comfortable. We were close to elevators and ice machine, did not hear any noise from them. Room kept out hallway noise. The staff was very nice and helpful with any questions. The breakfast was good for a buffet.

The room had too much hair conditioner and no shampoo. I usually bring my own, but my spouse forgot his and had to use mine for color treated hair. He was in shower when realized there was no shampoo. The buffet was good for morning but the way to find out what was included in prepayment of breakfast was confusing. One of my family members was almost charged twice, when they too prepaid. Another system may need to be looked at for future. I was ok, but others may be angry if it happens to them.

Loved how friendly the staff was. Also, the many options of breakfast and the options that were available for purchase (drink & snacks).

The parking plays a key factor in keeping guest happy. I had to park in the movie theater parking lot because there was no open spaces to park in the parking lot. The trash cans in my room did not have no little trash bags in them, not one trash can in my room. Besides that everything was great, good stay, worth the money.

The beds was comfortable and room spacious.

The cost of the room for one night very expensive. They should have provided the usual essentials (toothbrush or toothpaste) which is usually part of the stay. I did pack with everything I needed but not everyone does. Also, an extra 50 dollar deposit was charged when I checked in. This was not shown on the booking website. That was an inconvenience. It was returned after checkout but depends on my bank timing.

Team member Monica was exceptional in customer service and also with support of any needs.

The bed was a little soft.

loved that it was decorated for commencement and the breakfast; staff was very courteous

it was a little farther off the main drag in tuscaloosa than I thought but worked out ok

We were just passing through and booked this hotel as a stop point. Upon entering, the lobby was decorated in Halloween decorations and had a fun feel to it. The room was clean and comfortable and the staff were friendly and helpful.

Staff incredibly polite. Shower towels very scratchy, same as other Hilton's. Yet hand towels soft. Everything was very clean. No problems at all.

Scratchy shower towels

First time staying at a garden inn and we were all pleased with the room, comfort of the beds.

That you had to pay for breakfast.

Front desk staff was excellent Tiffany was very courteous and professional. I felt right at home even though I'm a TENNESSEE VOLUNTEER fan in ROLL TIDE,country she was really good at what she does.

We were able to take it and go back to our room.

We had to do grab bags because of covid. It would have been nice to be able to choose what we had. My sister and I traded. It was also a little wasteful because we wouldn't have picked up everything they gave us.