Holiday Inn Express Phuket Patong Beach Central, an IHG Hotel

The hotel is located about a five minute walk to Patong beach and about 10 to 15 minutes away from Bangla Walking Street. There was plenty of choice for breakfast to meet everyones tastes. The room was located in a separate block with a sliding door onto the back yard where two chairs and a table were located.

A cockroach was found in the bathroom and the wash basin was not draining the water fast enough. I reported these at the same time to reception but I doubt if anything was done about them. The latch on the sliding door that led onto the back yard was not working and so could only be attached by the chain.

The Room ok, location close to Bangla road, just 10 minutes walking. The room is big and good.

Breakfast not so good, they have one day only eye egg and other day only Scrambled egg. In Thailand Hotles, usually in 4 stars hotel they should make you egg as you want. also limited fruits and not many fruits like exist in other Thailand hotels.

Staff were excellent, room was clean, good housekeeping. The room that I checked-in was okay but the AC was not cool enough. Later when I informed the reception, they sent a guy and he said the room will be cool soon, but it didn't. Later I went to the reception and they offered me another room in the round floor, but I did not accept that. Then they offered me a room and mentioned they will put two beds together and my wife and I both got upset. However, the Diane handled the situation really well and we were then offered an upgraded room, which was good and the AC was running really well. Self Laundry facility was excellent.

The breakfast was okay but not very suitable for a Muslim traveller as they did not have any Halal food option. There was no fresh juice available in the breakfast.

Access to the sea Good location Good beach Beautiful hotel Kind staff

The variety of breakfast was not good The quality of breakfast was not good Rooms facing the street are noisy

Location, Spacious Room, Comfy bed, Cleanness, shower and bathroom, house keeping. One of the front desk staff was very nice and friendly, the rest are neutral. Fast Check in and out. The Pool is small. Value for money.

Breakfast is very poor and even below basic, all hot items are Indian food, no variety, no omlette station, you need to order if you want one. Very close to a bar that plays very loud music till almost 1:00 am, really loud. I had no problem as I already go to bed at this time, The hotel actually can't do anything about it, it should be managed by the municipality. There should be some facility to wash feet and legs outside the hotel or near the pool, we had to get into the rooms with beach sand on us. The parking could use some better ventilation. Other than these, No problem at all.

The location was close to the beach. Tour agents, grocery stores, local street food, Indian restaurant and other shops were all within 0-5 mins walk from the hotel. The area was relative quiet and peaceful. The hotel had wonderful lobby, staff and swimming pool. There was a friendly cute hotel cat roaming in the hotel lobby area. The balcony in the room and a beautiful hill side view from it was nice. The breakfast had good varieties. Overall was great value for money.

Our room's wooden main door had a small gap allowing light and noise to pass through. We had done a booking for 2 adults and 1 child but room amenities like water bottles, coffee, tea, towels and slippers were placed for only 2 people. Rest was all fine.

Staff service was great and they do their best to help with everything. Breakfast was good. Bed was comfortable and the room was generally nice.

The gym, as many mentioned, has a very lackluster AC, which is disappointing.

The breaksfast was very good. Rooms were neat and clean and exceeded our expectations. The location was exceptional with everything within less than 4 minutes of walking distance and Patong beach within 2 minutes of walking distance. A very lively place with lots happening in and around this hotel. A very convienent, heart of the city located family hotel with outstanding service by staff. Staff are very courteous and polite.

The loud music from Patong beach could reach the hotel even at night after 11:00 p.m.

The fact that they have a Hairdryer and the pool view is good and quiet. the room sound dampening is also good and the bed are really comfortable. it was really in the center of all the fun, mot to far and not too near.

the lobby doesn’t have an A/C when you get there and it was hot. The bathroom is literally IN the room, if you turn on the lights the person sleeping will wake up from the strong light

The rooms were clean, basic amenities, 2 bottle water and tea/ coffee included. the breakfast was good, pool was good fun. The location is great for Patong

Surroundings are a bit noisy