Dock House Boutique Hotel and Spa by NEWMARK

The Dock House is possibly one of the nicest hotels in which we have stayed. The accommodation is palatial. We stayed in Superior Luxury Rooms (3). All had their own personality but equally splendid. The upstairs suites have amazing balconies with panoramic views of the waterfront. It is located across the road from the busy Waterfront Area of Capetown so is handy for restaurants and sightseeing, boat trips etc. The food was excellent we ate at the pool, and in the dining room of the sister hotel the Queen Victoria which is a more modern building but equally beautiful. Staff were friendly and helpful. We would highly recommend it for family trips or couples alike.

There is a certain amount of noise from live music and bands across the road but that didn’t bother us at all. Our only problem while there was the air conditioning in one room did not work and although they repeatedly tried to fix it, it never worked properly. Saying that they offered us an alternative room in the sister hotel which we declined. They also made up for it by giving us one of our rooms for a late check out at 3 pm on departure day which for a family of 5 adults was a god send.

- perfect location - great rooms and bathrooms - high quality of the rooms - safe parking included

- Breakfast takes forever as they need to go to the other hotel to pick up the orders. So process is as follows: it takes more than 10 min until someone arrives to take the order. Then the guy needs to run to the other hotel to pick up the order. Really the only big drawback here - people from other hotel walk through the breakfast area and they also can use the same pool - this is not a big problem but counter intuitive to the privacy idea of this hotel

We had a lovely 3 night stay at Dock House Boutique Hotel. An absolute pleasure being taken care of by Donovan and his friendly staff. The proximity to good restaurants, CT attractions and beautiful views makes this an outstanding hotel - small enough to feel like home but professional enough to have all your needs met. With a 5 year old with us we truly appreciated the pantry with snacks available at any time and the fact that our room had a door opening up to a lovely stretch of lawn! Once again we enjoyed our (third) stay here and will definitely be back. Thank you so much Donovan and team!!!! And thanks for the gym facility - we had to burn a few of our lovely Cape calories🤣

It is difficult to choose one or two aspects of the Dock House to comment on. It was a unique experience. The suite was beautiful and spacious. The staff were exceptional and gracious. The service was first class and we felt like we really mattered to everyone. It was also great being able to use the Queen Victoria sister hotel facilities.

Absolutely nothing.

I loved our room and bathroom. Clean, large and luxurious. We were greeted with a big smile.

The lawn had dog poo on it. The lawn was not cut. The breakfast area furniture was just standing around. Looked like a dumping ground. The sweet room cupboard was chipped and tatty. The outdoor staff was missing. The outdoor pool bar has no character. Put some plants in there. Make it homely........

Super special welcome, amazing location, beautiful room and great cleaning and luggage services.

I would expect more support to book some nice restaurants, we were recommended & booked for a very touristic average restaurant at the waterfront.

From the moment we arrived we experienced the most wonderful and warm welcome from Donovan who also informed us that he has picked the best room for us. We walked into the most luxurious room, the biggest bathroom I have ever seen. Our bed was super comfortable, the best swim in the pool as the water was just the perfect temperature. There was a pantry where we could help ourselves to complimentary sweets and treats ! Breakfast the following morning was delicious! Next time we are definitely bringing the kids!

Room size was good and house keeping was great. Innocent was polite and helpful, as was the pool/ garden person. Very central to the V & A and all it had to offer.

But, on occasion there was no staff to be found. Didn’t see any night time staff apart from the parking attendant.

Great location

Asked for a quiet room sometime before our stay - were put in a downstairs room right next door to the breakfast room and near the entry to the property - noise from movement in the room above and noise from people coming and going, and noise from chairs being dragged along the wooden floor in the breakfast room.

We stayed in the suite and it was awesome, very spacious.

I liked everything about the property. I didn’t enjoy the spa massage. The masseuse dug into my skin with her finger tips and spent way too much time on my back even though I was asked in the questionnaire what areas are important to me. Also, the head massage only lasted for about 2 to 3 minutes at most. The massage seemed unplanned in the fashion it was performed and lacked flow from one body part/area to the next.