Grand City Hotel Cancun

2 beds and pull out sofa for our family kept my pre teen and teenager happy.The customer service was excellent and the parking super close to the front door. The small pool area has nice lounge chairs. A great hotel to walk to Palapa Park and attend carnaval. Super soft and thick towels and air conditioning that kept us comfortable.

Tge neighborhood is s bit weird, but it wouldn't keep me from staying tbere agsin. There is alsp a bar a few doors down that us loud at night but not too late also nothing to prevent me from staying here in the future.

Staff is awesome!Very nice and helpful,especially the young man at the front desk during nights was very lovely and helpful. The hotel provided a big baby bed which was very helpful and our room was very clean. The cleaning crew is doing an amazing job and we felt very good there. The Hotel itself is also kept very clean. I would definitly stay here again as it was pefect for 3 nights. One of the best value for money deals we ever had. Big department stores are also close by as well as nice cafes and restaurants.

Unfortunately the hitel is close to a open air bar,which plays loud live rock music in the evening until midnight. Depending on the quality of the band it can be disturbing if you want to sleep before midnight. But this is something the hotel cannot influence.

staff is excellent and accommodating.

very loud music from the bar next door. some sheets were stained.

- very clean and neat - helpful staff - a quiet pool - water, coffee, plates readily available inside the room - easy to get around by Bus R2 to beach and the hotel zone - supermarket close by

- our room was at the street side (#103), the bar music was extremely noisy at night - the aircon was extremely cold (no matter what temperature you set), so had to be switched off, yet the window in our room can now be opened for air - the upper part of shower head is broken, water splashes above and beyond the sliding glass door making the entire bathroom floor wet - a hazard needs to be fixed

Roberto, the Receptionist offered the best service, he gave me suggestions, tips, I bought a tour from him, he was very friendly and care a lot about me and my stay in the hotel and in Cancún. Also Lucy, the person who made my breakfast was very sweet and helped me a lot. The other staff were also very cordial. I felt welcome and comfortable

The noise of the water heater on the first room was very annoying, but after I changed rooms, All was great.

Good location in Cancun Centro, close to all the supermarkets, public transport to take you to the Hotel Zone and beach is at 4 min walk. The room was clean and well furnished. The staff people are nice and helpful, not too much noise from outside even if there is rock pub and can hear the music it doesn't go on till late during the week and if you want a very peaceful place don't stay in Cancun then. The pool is small but not cold. The price is great and not too expensive so good value.

The microwave need to be change, could smell burn when warming any dishes. The toilets as well need fixing and the sink too since some water was coming from under the piping.

Location is good, not right in the center but close to the main road. Room was very spacious and clean, it had a fridge and a microwave even.. It wasa like a a little apartment. The staff were really friendly and helpful.

It was a Saturday night, so some noise from the parties going on. No fault of the hotel though. The pool didn't look as clean as the pictures so I didn't go in.

Room was spacious and very clean. Reception staff helpful and friendly. Good to have a fridge, microwave and coffee maker. Whilst not an opulent area, the location was fine for us although may not be to others liking. Close to Tulum Ave. A fair distance from the beaches. Enough affordable eating drinking and shopping places locally.

Bed linen was old (although clean). Minor point - Sofa had a tear in it which let the decor down a bit.

great location in downtown Cancun. many buildings, squares and malls can be reached on foot and the local bus #2 to the hotel zone and beaches is also within walking distance. Courtyard is nice for a relaxed sitdown and a dip in the small pool.

beds are on the firm side A/C was working but needs a coolant refill. Since it was working enough for us, we did not say anything about it. I am sure they would have fixed it if we mentioned it.

Clean, friendly stuff, comfortable rooms, good location, nice rock pub with live music nearby, good internet, secure. Reception works 24/7.

There's no view from window (but you don't really need it). In can be a little noisy from bar nearby for those, who are looking for quietness.