HS HOTSSON Smart Acapulco

Breakfast was very good. Lots of great choices

Only a very few employees spoke English It’s beach front but hotel is not allowed to use it I assume u need to pay someone Also wish there was a dedicated children pool and an adults only area Entertainment would be nice at the pool bar if the pool bar was open. Wasn’t when we were there so drink wait time was long

I really appreciate the level of service in the dining room; the staff was very pleasant. Next, I also appreciate the extra mile Gabriel (the tourist planner) offered when I left the hotel to take my bag to the taxi at the end of the hotel driveway. The New Year's Eve pirate inspired theme was truly beautiful.

I didn't like that the hotel lacked sufficent hot water for bathing. My showers were luke warm, which wasn't desirable for the duration of my visit. The hotel elevators stop working at one point and I had to climb the stairs to the top floors for two days.

No food service in rooms or pool

The room was great, just what I needed. Wasn't too small, the view from the 16th floor was awesome saw the beach day & night. Location was perfect, we either walked to our destination or we took a taxi. Nothing was too far. I'll stay here again if I'm in Acapulco.

Nothing big, just checking in did take longer than expected, only two employees in the front desk helping 5-6 guests. Would help if they had more help checking in guests. Making the progress faster so we as guests could start enjoying our accommodations. Not a big problem... it's understandable @ times.

nice hotel in the Costera of Acapulco. staff is very supportive.

need to organize better breakfast and common areas. groups are a pain sometimes.

Rooms after renovation, there are still visible traces of mold in the corners, but in general, the condition of the room is 5-. Ocean View Rooms AMAZING VIEWS through the panoramic walls of the room and two balconies in each room. It is worth living in this hotel even because of this view. The hotel is located on a wide enough beach, where a section of the beach for the hotel's sun loungers is fenced off. There is good infrastructure around the hotel - a lot of restaurants, a market. The hotel has quite good varied breakfasts, only, unfortunately, tasteless fruits.

On Friday nights and on weekends, the hotel is a nightmare - dominated by local tourists. Queue 100 meters at the reception. Breakfast queues. Busy sunbeds. There is a huge crowd of people on the beach. Local musicians gather at dinner, which local tourists applaud - but it is impossible to listen to it, a hellish cacaphony that interferes with rest, sleep, and personal affairs. Don't come to this hotel on the weekend!

Great location - right on the beach/sea-front. Wonderful pool and nearby facilities. Rooms are clean. Views are great from everywhere in the hotel. Very professional and friendly staff. Amazing buffet 3 times a day - lots of choice for all tastes and the price is reasonable.

The hotel would benefit from a renovation: the design of the rooms looks really old and even locks on the balcony door are already broken.

This place was awesome, the location was great for venturing out for food or sights as its right in the middle of the beach. The sunsets were stunning from all of the views from our room. The hotel is super clean and the staff was excellent. The hotel restaurant was very good as well. The nightly happy hour was a welcome touch to go down and meet other people. The pools were very nice and relaxing and you could always find a nice spot to sit and lay down to enjoy the sun.

The location. All restaurants, shops and beaches are in the vicinity. The staff were very friendly. I requested a late checkout and was offered 1 hr extra. Very helpful.

The property is quiet old and hasn’t been improved in years. I used to frequent this hotel when I was a teenager and when it used to be the Holiday Inn (Crown) Acapulco Plaza. The rooms are totally dated. There are 5 elevators and only 3 were functional and, if you need a towel to use at the swimming pool, you have to go back to the reception to pay a deposit of 200 MXN per towel. In my opinion, a guest shouldn’t pay a deposit BUT if that’s the rule, then it should have been offered while checking in.

The place was clean, comfortable beds but small, we ate everyday at their restaurant and food was fresh and good, it's pricey but was convenience for us and we felt safe to do it instead of going cheap and taking the risk to get sick. Beautiful view from the room, but be aware if you want to get in the beach water you need a life-guard jacket, there's a lot of swirl underwater.

The bathrooms had a bad smell all the time from the faucets.