Grand Mercure Jakarta Kemayoran

Breakfast spread was sumptuous with a good mix of local and international cuisines. Plentiful seating area, with many options of window side or quite corners, whether in twos or a large group. I do find it odd to sit alone at a long table meant for a large group though. Room was large, clean and wonderful. TV channels were plentiful too.

I expected to find local mini-marts, warungs and food stalls around the hotel, but could not locate them. The hotel is also not near to shopping malls.

1) The hotel location is outside the Jarkata traffic jam. 2) Hotel staff friendly and always ready to help. 3) The hotel location is close to the major children attractions in Ancol - Dafan Amusement park, Atllantis Water Park, Jet Skiing, Ancol Beach etc. 4) The hotel membership makes the hotel services a great value of money. 5) The Blue Taxis on standby outside the main Lobby makes transportation easy and efficient.

N/A, all was great

Actually everything went well except for the dinner. good location near to Jakarta Fair. I walked there and back

I was given the option to dine at the buffet restaurant and the bar on the opposite side of the lobby. I prefer a la carte dinner. It took me a long time to order and even longer to get the food. A guest at another table left without dinner after waiting 1 1/2 hours. Another got his food (a caesar salad) after more than a hour. Finally i got mine too. The explanation was that they had to put in the orders manually to the kitchen .

Clean room. Spacious room. Worth the value. Location close to JIEXPO. Lots of Blue Bird standby. Cold AC. Close to mini mart. Fast response on room service and housekeeping.

1. The bath soap was out throughout our stay. 2. The car was only registered for 1 day for free parking eventhough we stayed for 3 days. 3. No staff or concierge offered to help with putting the luggage into the car when we were about to leave. 3.

Hotel staff were friendly

Location was poor. No malls or convenience stall in the vicinity. Had to order grab food if I needed food at night, yet grab cannot enter and I have to walk out of the security gates to collect my food. Room was alright, except that the corridors on level 12 had a very strong smoke odour. The smoke odour crept into my room, and I had to keep asking the hotel staff to use a diffuser to clean up the air.

great bedding, spacious room, friendly staff

I ran out of soap the first day, while I enhanced it to notice the cleaning staff about filling the bottle, it was done only the last day. had to shower with shampoo nearly my entire stay, not a big deal, but not ideal, and it could have easily been avoided with slightly more attention.

Room was big and spacious. Came for a music festival which was really convenient to the venue. Bed was very comfortable with fluffy pillows. Toilet was huge and clean. I really love the shower head with high pressure. Facilities was great too, worthy 5 stars hotel.

Not near any malls or convenient stall. Have to order delivery most of the time. Breakfast was so-so, overrated.

Excellent Room comfortable and nice large windows on the city overview the sea

Breakfast is very large buffet with excellent Indonesia food which foreigner normally eat at lunch/dinner time. While for breakfast time not enough choice, very poor croissant bread jam. Beside this little disappointment the hotel is a great choice and staff is always very nice and helpful.

Pretty value for money for the quality of room and distance from Jiexpo, walkable but not friendly.

They didn't clean up and refill the refillables properly. Could be honest mistakes but it happened twice for us. Breakfast got repetitive but overall okay. Gojek could not enter the premise, had to walk outside.

strategic location for me to go the event. furthermore the hotel feel safe and secure.

Not to say didn’t like, just that need to improve about the laundry payment, hope to have option to let the laundry bill can be add to the invoice and pay during check out so that the laundry can be back in time back to the room