Best Western Hotel Schmoeker-Hof

All in all the room is nice, stylish and clean. I liked the USB phone chargers integrated into the wall lamps next to the beds (just remember that to charge you need to press the main light switch but then you can turn off the bulb on the light itself). The staff are very friendly and helpful. There was a mini-safe in the room and ventilation in the bathroom. The black-out curtains worked nicely and kept the room dark in the evening and morning.

During this stay, the weather turned very humid and unfortunately, there was no way to handle the humidity in the room. AC or a global ventilation might help. The previous room we stayed in at this hotel had a mini fridge, but this room did not appear to have one.

This is a really nice hotel in a quiet area. It's clearly undergone a refurbishment which means the hotel has character but the rooms are clean and well-appointed and the beds exceptionally comfortable. The staff were extremely friendly and helpful. Unfortunately, their chef was sick the night we visited but they had arranged for light meals to be provided. Alternatively, there were plenty of restaurants a short drive away. There is limited free parking or paid, secure parking underneath the hotel. We paid €10 to have our dog with us and we're surprised to find a large dog bed and bowls left outside our room when usually we receive no such service and just an increased bill. Definitely plan to stopover again.

Nothing.

Breakfast was great. The room was comfortable and big.

Checking in is only possible until 23:00. After that you have to notify the reception beforehand and rely on a security phone-number to get a code in order to enter the property. Unfortunately when we came, no one answered the phone and we couldn't enter! Only after waiting over 30 minutes did we manage to get in, by chance since another guest was leaving the property.

The hotel is a great place to stay, rooms clean & large, and really good buffet at the restaurant. But I really appreciated the staff efforts to help us : we cannot make it to the late check-in, but they find a solution to allow us to enter and stay the night nevertheless. In the same way, we have been able to enjoy the restaurant even if it was late and we didn't book earlier.

Nothing I could say really

Nice and quiet room, friendly staff and great breakfast. We loved everything about the hotel!

We didn't know it was located quite far from the city center. Because we arrived in Hamburg late, we took a taxi which was quite expensive. When we went to the city the day after, we found cheaper, public transportation. So, great hotel if you're traveling by car or if you find public transport.

The hotel is a great place to stay, rooms clean & large, and really good buffet at the restaurant. But I really appreciated the staff efforts to help us : we cannot make it to the late check-in, but they find a solution to allow us to enter and stay the night nevertheless. In the same way, we have been able to enjoy the restaurant even if it was late and we didn't book earlier.

Nothing

The staff were very helpfull and extreemly friendly. The breakfast is good value for mony with a wide variaty on offer for a moderate price.

The milk for early morning tea/coffee was not always replenished. The extractor in the bathroom did not function which made the use of the facilities more difficult (steamy).

The hotel is nice, I have no complaints, the rooms are very fine, the staff looks professional, it is situated quite away from Hamburg in a nice a quiet neighbourhood. If you plan on visiting Hamburg city center be advised it is not very close. You would have to ride a bus then hop in the U-bahn for a couple of dozen stations.

Friendly personnel both at reception and in the restaurant. Room and bathroom OK and clean. Breakfast really complete and well presented.

Hotel fully booked with groups. Restaurant buffet service only...old-fashioned key card entry to rooms very unstable...

Nice and big room

Breakfast was not good. Tables were not clean, napkins on the tables looked dirty. We were there early in the morning, but it started to become empty of more things and no one was there to fill up. Heard in the reception more people were asking if the breakfast was already closed because of that.