Novotel Hamburg City Alster

Did not like the booking of the breakfast slots we missed 2 morning as we was not aware of the slots. So had to purchase breakfast somewhere else but I have already paid for it.

Happy with everything else

Very good location and breakfast. Parking available for reasonable extra cost.

We were asked for COVID PRC test or vaccination pasport in our arrival - that was a surprise, as it is not mentionned when booking the hotel. 3 of us had the neccesary document´s, 11 years old didn´t have. After a negotiation they accepted a quick COVID test (it was negative), that we could check in for the night in condition that we do a real PRC test next day. But they didn´t check one single time our ID´s. I found that it is ridiculous to chase a PRC test for 11 year old, and not check at all, if the other certificates are really for the persons, that are presenting them. I mean even for check in our ID´s were not checked.

We stayed here for a few nights with our two kids. The room was big enough for all of us and quiet enough. The AC worked well. The hotel is just a few blocks from a Rewe in case you need to pick up some groceries. There are a few restaurants close by as well. Public transportation is close by and only a few stops from the center of town. I had to work a few nights so I went downstairs and their wifi was good. I sat at the bar/restaurant and had some snacks and drinks and the staff was very nice. There are meeting rooms but they all cost extra.

The mini fridge isn’t very good. Location is on the corner of what seems to be two major streets. The hotel is fine enough, just not aesthetically pleasing exterior and location.

Lufthansa has lost our luggage for 2 days after arrival and the whole staff took it upon themselves to support us in any way possible, including trying their best to minimize any costs for us from their side. It was amazing to be surrounded by so many professionals who tried to give their utter best to make us feel comfortable in our most uncomfortable situation as being a 4 head family. Talking about family value: the staff managed time and time again to make our kids laugh and interested in everything they could bring up to distract them from our problems, they loved them all and wanted a hug from everyone before we had to leave, which I think says enough about the honesty they received from the staff. The breakfast was a true pleasure as the staff was apparently in the picture about our situation and communicated with us in a very soothing way, trying to bring us as much comfort as they could, which was an amazing feeling to say the least. My deepest respect to the teams and the management for hiring such amazing people and again: A huge thank you for everything!!! xxx

The fact that we could not stay any longer in this fabulous Hotel.. :( We will always come back when in Hamburg, no other choice would be an option.. :)

Super friendly staff and prime location Beds are very comfortable

No toiletries other than handwash/showergel/shampoo. There was a broschure instead mentioning, "contact front desk if such things are needed" Room had a water cooker and some teabags as well as a fridge. But not a single bottle of water. Air conditioning was there was seemed not functional. Instead just fan/ventilation. PS: Washroom in the room has no lock

Nice hotel , very good mattresses on the bed. Room was big enough for 2 adults and 2 small kids.

There was no glasses in the room , or cups. And parking was a complete disaster. So it’s paid parking but inside was no places available and hotel staff is not aware whether they have available spots or not, so you first enter and only then find out. And after paying for a day of parking we also got a ticket to exit and enter multiple times. But the system did not work correctly and on the next entrance we had to go out of the car , go to reception and only then they opened the gate. Very complicated and not efficient.

The location is incredible, a few steps from the Metro lines. The location is close to the lake, very nice to stroll on the margins of the lake. The staff is very helpful, and the facility and rooms were clean.

The location and ease to use public transportation. We did not have breakfast at the place, it was not available that weekend, when we were leaving we saw a lot of people having breakfast, so I infer it was proper.

The hotel is new, located in a calm area but still not too far from city center, amazing breakfast. The staff is great especially I would like to mention Mr. Rajab for being so kind with us securing that the rooms were given before policy time, great person with a gold touch with customers and also to thank Mrs. Mara at the breakfast in the morning super helpful and kind.

Nothing.

Very clean room. Breakfast -good. Near is Rewe and Edeka supermarkets. And the Ubahn is next to the hotel.

Location.a little bit far from city center ,when you are with children. We have room with city view,and it was noisy.

Fantastic helpful staff, very comfortable beds and rooms, great breakfast selection, good bar with very tasty bar food. Brilliant location next to the underground

Breakfast was sometimes very busy but didn’t have to wait long