Best Western Plus Santa Marta Hotel

The pool area is really nice

The room had an smell

The pool area on the rooftop is perfect and offers amazing views of Santa Marta and the surrounding areas. The buffet breakfast was plentiful with some tasty options. The room was also a good size — very clean, and the bed was super-comfortable. It’s also in a great location, just one minute from the Marsol bus depot (great for me anyway)!

I thought the gym was disappointing; it was one of the main reasons I chose this hotel and the photographs make it look larger. If another person wants to work out at the same time, it becomes too claustrophobic. As a result, I felt the price per night was on the steep side.

the hotel is on a good situation to visit the old town . reception staff speak good English and were very helpful . the room is clean , the bed is extremely comfortable. housekeeping worked hard every day to tidy . problems we had were solved very quickly by staff . staff helped us book trips .

the breakfast choice was limited. it was ok but could have been more extensive . the bread and buneoñas were not fresh . the food ordered ( arepa with egg ) was excellent . in the área about the hotel there was a fire. not the hotels fault but the pool was full of ashes . the staff tried hard to clean it! the room was quite bare . Santa Marta is a colourful destination and it would be easy to show this in the hotel - my husband is an architect and is happy to speak to the hotel ! i Am very happy to help staff produce accurate notices in English - the ones on public areas are incorrect - I’m sorry to say !

I stayed here twice once before I did the Lost City Trek and then for 2 nights afterwards. I liked the location because it wasn’t as noisy as I’d had before , the pool and cocktails were great and Hot water ! Best of all though we’re the front reception staff! He remembered my name when I came back and they all went above and beyond to help me get laundry done on a Sunday as their service was closed. Overall a great experience 😊

plugs in bathroom didn’t work and the corridors are a little institucional

The breakfast buffet was high quality; the rooftop pool was nice; the staff members were very friendly; the bed was comfortable.

The main problem is the location of the hotel. It is located in a bad area of Santa Marta, so it is dangerous after 7 pm to walk to the old town where all the restaurants are located; not recommended for solo travelers.

Good location and place to stay near of downtown, the only thing is that they took to much time to open the garage door, even I had to walk to te reception to have someone assistance

So clean and beautiful

The staff. Excellent rooms. Tasty breakfast.

The reception and restaurant area feel overcrowded. The breakfast area is crowded in the mornings, with a few parties waiting close ro the elevators to be seated.

Nice and quite area. Professional staff.

They assume a room w a king bed is for one person therefore only one coffee pot is provided and only one coffee pod and creamer issued on daily basis, which is ridiculous to me.

The hotel is perfect, the location as well. The staff was extremely kind and helpful. The room was enormous and very clean, the bathroom too. The breakfast was very nice too.

Great location close to the restaurants and marina but away from the noise of the nightclubs. Fabulous roof top pool area with great views

Showers were cold for one day