InterContinental Sanya Resort, an IHG Hotel

the rooms and the views, I love how the staff greeted me every time we passed. Also the food in the Mediteraneo restaurant was great. I enjoyed eating there the quality of food was good. Everything we needed was right there. I didn't want to leave.

If there were more English speaking staff that would be great. I often would call the receptionist and have issues communicating. Also the massage deal was only in Mandarin and Russian there was no English. There was also an issue with the shower overflowing. I asked the staff to send someone up he fixed and he did but they left the water on the floor and did not clean in when I came back.

Great view and rooms

Hard to communicate with all staff members due to language barrier. Issues could have been anticipated, preventing us from needing to ask for help

The view from our room was stunning. The couch on the deck was comfy for a nap or to play cards. The food was really good and pretty well priced for hotel food. The breakfast was delicious and there was lots of seats outside. People cleaned the beach regularly.you can walk to grocery, beer resto, etc.

I don’t understand why there are no sun beds on the beach. It is nice to swim in the sea. It even said if you like waves… this is the place to come.

The Front desk staff is very helpful especially Henson and Hector . All other staffs are friendly and helpful too .

If connecting rooms had been preserved for us would be perfect. suggest put some beach chair for hotel guests

First thing I want to say. Before coming to the hotel, I read a lot of reviews on Booking.Com, many of them were negative: the beach is dirty, wifi s poor, food selection is not enough. All of these proved to be untrue or maybe outdated. The beach is super clean and beautiful; the food selection is excellent, and wifi connection. As for the pools, they are a bit shallow, but the water is clean. The hotel is perfect for family stay, especially with small kids. The staff is polite and very attentive (special thanks to Mr Venture Wang).

I booked a room for three (two adults and a kid) with breakfast for all three guests included, but when we arrived, we were told that we have to pay for the kid's breakfast because he was taller than 1.4 m (no mention of this rule on the Booking.Com website). However, after we showed the reservation details, we were also given complimentary breakfast for the kid, just as we booked. So, this is not a minus, but rather something you should be prepared for.

Very nice hotel for European customers: - English speaking employees- not all but some of them, - nice swimming pool, - western food, - kids friendly, - very big garden.

- no private beach. Nevertheless beach not crowded and nice swims in the ocean.

The breakfast was wonderful there is such a wide variety to choose from. The manager Venture went out of his way to ensure our stay was pleasant. He showed a real commitment to guest satisfaction. All the staff were friendly and very helpful. The level of English at the resort is also good.

We liked everything but travellers would benefit from extra information on check in for example which nights offer buffet dining and if a club lounge is available with the appropriate costs involved of course.

The location is wonderful. The restaurant that serves breakfast is right on the beach. We can sit next to the sand and enjoy breakfast over the sunrise. It's a beautiful view.

The walk from our room to the beach was a little far. I'm sure the more expensive rooms are closer to the beachfront.

gym - quiet room- view quick checkin and out

breakfast organization - swimming pool’ water cleaning-less this time and closing at 6pm for one of them !

Pools were great, private beach is nice but needs a bit of cleaning sea wise! Beach bar was nice.

Check-in was late, room wasn't ready on arrival even though it was 3pm. Had to wait 1+ hour and staff weren't very forthcoming about when it would be ready. Had to keep pushing for an answer. Not ideal when you started long distance travel in the early hours of the morning, only to arrive and wanting to rest/sleep but you can't.