Holiday Inn Ottawa East, an IHG Hotel

The buffet l find is to expensive not a lot of good but at least Coffe and juice are included when we got free breakfast buffet at the other holiday inn in OTtawa 2 yrs ago it was more food selection ..bed is soft like sleeping with a pillow air quality is good smells fresh….toilet is old two chairs were broken needs to be replace the room is very clean..staff at Myra restaurant were helpful and friendly….the guest service were ok some of them not sure if they know what there doing when you ask question they say different answer we where told by maintenance that some of the staff were newly hired …

The bed is nice and soft….the pool but it’s just crowded lots of people noisy kids…l guess it’s nice that there’s restaurant in the property.. the air condition is great my husband like the self service laundry facilities…

Great location, super easy check in and check out staff at front desk was great!

House keeping pushing me to leave my room day of check out before check out time we checked out on time, house keeper knocked at my door at 11 wanting to clean the room was polite when I said we were still checking out as we had till noon as per reso .. however she lingered at the door waiting for us to leave and ask my spouse 3x if we were done yet we checked out right before noon which was the agreed upon time didn’t appreciate feeling like I was being pushed out the door before the agreed upon check out time wasn’t horrible but left us feeling like we were taking too long to leave which isn’t nice as our check out time was until noon.. especially because we were traveling with my 7 month old - otherwise everything was great and would choose this location again

it was really cozy and the rooms were huge. I had a great view of the city even though I booked the room last minute because of the snow storm.

the staff weren’t very friendly; I’ve come to expect a lot from Canadian hospitality but every interaction was just meh. I forgot my toothbrush and saw the sign in the bathroom that said to call reception and they would bring up any forgotten toiletries but when I called reception, the women said that I had to come to the front desk (not call) and they would see if they could do something but they were “too busy” to simply help me over the phone.

The check-in desk people seemed to be helpful and the check-in was easy and smooth. The room was clean. The parking was spacious and it was easy to park. I always return back to Holiday Inn Chain because of their all-inclusive parking and breakfast.

The breakfast service is poor compared to other Holiday Inns that I stayed at earlier. There was always a wait time to sit even if the place was never crowded. Also, the option of choosing between buffet and menu card is confusing- you exactly have to ask what it is! The buffet is never refilled- especially juice and eggs. During my stay there was only one male server who always seems to be on run not answering the question properly- this is not his fault though. The breakfast place is understaffed!

Hotel staff were friendly, room was nice and clean and breakfast was good for all the family.

Pool size was not ideal for kids, but we knew that prior to booking. I will never refer and will never use booking.com again! I was very specific with my booking prior to travelling to Ottawa and paid additional fees for breakfast but this detail was not passed on to the hotel. I understand this is a regular occurrence.

There were lot of options in Breakfast. Staff was very helpful and friendly.

We checked-in late night and both the rooms were very dirty and even the wash basins was clogged and in one room there was no Quilt. we raised the complaint with hotel night staff and they assured us that it will be done by next morning and I am glad that they understood the mistake and cleaned both rooms the very next day and also gave us compensation for all the discomfort.

The people were friendly and the food was amazing. I had a balcony so I was able to sit outside and drink my coffee. The beds are extremely comfortable and the pillows were perfect. I would rate the stay a 10 out of 10 just on how quiet it was while in my room.

The temperature in the room wasn’t adjustable. I felt that was weird. I wanted to sleep a little cooler. But I wasn’t hot. The room was perfect for this time of year.

Great location

Prices are ridiculous for a hotel in need of upgrades. Sofa bed was bent or broken causing the head to be considerably lower than the foot. We were initially given keys on check in that allowed us into another persons room. While in the lobby later we saw this happen to several other people.

First I would like to say thank you to Kelly, whom took the time to talk with me as we had booked and couldn’t make it due to a medical emergency beyond our control. Her compassion and customer service was 100% when explaining our situation, she did not hesitate to help us with a wonderful outcome. Sincere thank you

I was there with my 2 yr old grad daughter She LOVED to pool so the hours were convenient. As was the buffet style breakfast where we could quickly eat then head back to the pool

It is a.minor thing but our Keurig machine needed to be cleaned. We ran water thru it just to make sure it was OK to use and it came out as brown as coffee.