Erica Nha Trang Hotel

Very clean nicely furnished room. There was nothing you would miss. You can even borrow a beach towel at the reception. The staff was really friendly. They even prepared us a breakfast to go on our last day as our flight was early in the morning.

The breakfast buffet has a lot of different dishes to chose from, but as a vegetarian you have to watch out for meat in vegetable dishes. The vegetable rice soup had meat in it. Nonetheless there are enough meat free choices to have a nice breakfast as a vegetarian.

The place was absolutely. clean, comfortable with lots of natural light. The swimming pool with a stunning view. The water could be a but warmer though, it was ice freezing cold. The location was very convenient with lots of coffee shops, convenience stores around.

The front desk staff should be trained to welcome guests with smiling face. Even though I never had any problems with asking for details and additional information.

Hotel was great, good price and location. Rooms were modern and clean. The customer service was good especially the staff on reception Tien and Long they were very friendly and helpful throughout our stay.

They closed the pool on one of the days and said it was due to a storm coming so we weren’t able to use it or the rooftop area, the storm never came and it didn’t even rain so was disappointing that they shut it so early.

Front office staff is friendly and supportive, especially Ms Ngan from FO and FNB colleagues Only one confusing thing: upon checking we asked the price of drop off car, at first we were informed 350k vnd, and later there was a male staff (night shift) informed the price 400k. We asked why prices are different? Finally we got dropped off with 350k. Advise: should have stable and consistent advise and information. Many thanks Erica!!

The staff are excellent and very accommodating. The rooms are super clean and comfortable and extremely good value for what we paid (£24 a night)

The rooftop bar isn't much of a bar, but the view is excellent and the pool is clean. The noise from the renovations they were doing was definitely the worst part. Very loud from 8am! But once we rang down to complain the noise stopped quickly afterwards.

the rooms were spacious and nice, our favourite thing was the rooftop pool where we spent our afternoons

the cleaning wasn’t 10/10, didn’t feel like they did that much expect changing the towels. some of the staff in the reception didn’t have any English skills so sometimes it was pretty hard to communicate

Location, cleanliness, comfort of bed, views.

The free breakfast wasn’t worth it. I ate it once and never went again. The cleaners could benefit from a checklist. I had to often call to ask for basics like toilet paper and towels.

Included breakfast with lots of different choices. Infinity pool with great view. Closer to any of the popular attractions.

Shower head was very inconvenient for showering as it was located very low for your head. Hopefully the hotel will improve this with a higher shower hanger.

staff were very nice and suggested activities to do. the pool on the roof is spectacular and I had a pleasant morning all by myself up there. good, secure parking for my rented motorbike. Lam and Nguyễn văn tiến were both great receptionists and very helpful. room was clean, spacious and well equipped with a great view. I decided to stay two more nights because I liked it so much! 🤙

All staff are great!! They support us as all they can do.

Room#1 is very good but for room#2 the water pressure is quite low (it's hard to use bubble bath) but still fine for normal usage