Holiday Inn Express & Suites San Antonio - Downtown Market Area, an IHG Hotel

Couldn’t do the one part of review. Can’t find my business card but the guy was overly helpful. I brought an elderly deaf person, he went out of his way to help me figure out what to do and how to get there. He is unbelievable and I do hope he gets a “at a BOY”. I observed his behavior and helpfulness with other people who had handicapped people and was caring and completely available. I was office manager for years and I hope you’ll know people like him are hard to find, and keep. Can’t even express how wonderful he was to us over all.

I did not find anything to complain about and plan to be back soon.

The hotel staff went above and beyond. I was a little worried when we checked in because this hotel was much more outdated than the other holiday inns that we have been to and it seemed to be in the middle of nowhere but it turned out to be a very pleasant stay. One man even searched for me some electric tape when I was working on the car in the parking lot and brought it out to us, that may seem small but It was nice to know they actually cared about us and making things easier. Even the workers replacing windows offered to help us while working on the car. And it was surprisingly close to everything we were doing. Not walking distance but we didn't drive far.

The hotel was a bit outdated. They were working to do updates. They were working on the windows around us and my son missed a couple naps so that was annoying but I understand.

The bed was comfortable, the fridge was ice cold, the room was spacious and the staff was super helpful.

The shade in our room did not function (could not raise it), the tub dripped constantly and our room was not cleaned when promised. We had to ask for them to change out the towels.

Staff was very helpful and friendly. Room was spacious for our family. Loved that they cleaned the room daily. In house toiletries were Dove products. Breakfast had a variety of items even for the pickiest of eaters. The pool was not freezing.

The coffee creamer had expired in June. I’m aware this may sound insignificant but may family and I are hard core coffee drinkers. The cream curdled the coffee. Management finally changed after three days of complaints. This was the only complaint we had with our stay.

The only thing I missed from a traditional hotel breakfast was making waffles

Pool seemed a little murky and hot tub was out of order

We stayed in room 110 and it was very clean it really exceeded our expectations whoever is doing the cleaning does an excellent job! Location of the hotel was kinda tricky as we first had a hard time finding the entrance due to road construction. We absolutely loved that the room had shampoo, conditioner, body wash, and lotion dispensers.

Everything was wonderful. The rooms were big, the pool was nice, the music from the bar across the street was awesome!! The river walk was close enough to walk to so that was nice!!

The only complaint was that the washer did not work, and the elevator took forever, we had to take the stairs most of the time.

I booked a room with two queens and a sofa bed. What’s not shown in the picture is that the room is much larger than it looks, there is a sliding door dividing the sleeping area from the living area giving more privacy and that there is actually a nice size living room not pictured on the site I used for booking at least. There is also a ceiling fan in the living area (a feature I wish all hotels had). Insanely comfy beds with nice pillows. They also offer fluffy towels.

The hot tub was out of order as well as the card key reader on the main doors. We had to walk around to the front to get back inside but it wasn’t a huge deal since the pool is located towards the front as well as the elevator.

Friendly staff

Pool not clean

Very good breakfast but was very packed due to it being spring break. Rooms were spacious for a family of 1 adult and 3 kids.

Door didn’t open correctly and had to ask for key reset a couple times and help opening it, very inconvenient when coming in with a whole bunch of tired kids. A bit pricey compared to the area we stayed at.