Sheraton Great Valley Hotel

We liked our accommodations, the attentiveness of hotel staff. We arrived rather late at night so we did not avail ourselves of many of the amenities. Our bed was comfortable, the room was quiet and the shower was nice and hot.

We were very unhappy because although our reservation included breakfast -- that's why we paid $150 instead of $135 for the room -- the hotel did not honor that commitment and told us that their records did not indicate that breakfast was included in our reservation. Because we were hungry and pressed for time, we paid for breakfast for two -- at a cost of $15 per person -- out of our own pockets. We would like to be reimbursed for that payment.

We absolutely love staying at The Sheraton. This particular property at this location is like a TownePlace by Marriott property, without the full kitchen. And if you’re someone like me who can’t find anything but a King size bed to be comfortable after you lay in one.. voilã - that’s what they have! There was only one complaint I had, and when we’re dealing with hard earned money, that problem becomes the most important to resolve, in my opinion. It wasn’t made clear on any of the listings online that there was a security / incidental deposit.. and it is $100. Now. Yes, that took $100 from me when I arrived, we were not expecting to part ways with those funds at that moment. If that was all, I might not had been mentioned it, however… there’s more! Lol When we attempted to extend the stay a few days… Booking.com gave us the total and we were satisfied with the cost. Upon submitting the payment at the front desk.. we were informed we would need to include another $100 security / incidental deposit. Might not be a big deal to some out there, but it was for us, and we wound up leaving because we didn’t want to keep losing money and having it tied up for x amount of days (they say refunds can occur anywhere from 2 - 14 days. Ours came back fairly quick but again, that might be a dealbreaker for anyone out there that is skeptical / cautious, and/or anyone on a budget with limited funds available. Overall, I still rate this property up in the highest range / category with my own personal rating of 8.5/10 stars! Thank you for a great experience. We hope to visit again soon ♥️🎶 – DJ AFINO

$100 repeat security deposit. Otherwise, nothing else. It’s a beautiful property!

Liked the location & area restaurants. Tavern had limited menu options. Comfortable but small bathroom.

More towels for family of four. Also I had to dispute a charge on my card that hotel couldn’t explain. I had to call my bank to get charge released by hotel. This was 4 days after stay. Very annoying!

location was great. easy to get in and out. ample parking. a lot of choice for breakfast. enjoyed the bacon & eggs the most bed was comfortable my husband enjoyed the spa & pool after a long day at work self laundry facilities easy to use all staff were friendly & helpful room was great. thanks Craig & Mandy-Lee for the upgrade & including breakfast we would definitely stay again

Hotel was super clean and smelled fresh. The staff were all nice from front desk, doorman, maintenance, housekeeping, to the older gentleman that kept the indoor pool area clean and had patience with all the kids at the pool last night. The rooms were nice! The bed and pillows were top quality and comfy!! Hallways were quiet and staff and guests were respectful. Could see highway traffic but couldn’t hear it once inside. Outback was right next door.

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Single pane windows NEED to be upgradded ASAP For energy saving! It was 9 degrees one evening and turning the thermostat up ti 75!!! -still did NOT help! The bacon and sausage were wonderful but eggs were subpar as was the horrible french toast… Aim for Organic, PLEASE!!!

Hotel needs a refresh /update Deep Clean. Doors are beat up on the second floor…

Easy check in great staff everyone always nice an friendly. The pool area is nice however the pool isn't heated I loved the jetted tub an the view from the 4th floor The breakfast is the best can't say enough. Real eggs an bacon an sausage.

The pool ice cold an the hot tub not that hot an the jets not all working. Always kids in the hot tub not suppose to be rules never enforced

Front desk very helpful

Clean the ac unit filters in the junior suites so it works properly. When you engage the tub spout to switch to shower the tub spout still has water coming out. The hot tub is Luke warm. "Get that thing up to 104 degrees so we can relax.. the pool is there for cooler water!

The location was good for the event we were attending. We did not have breakfast there. The room was very clean and quiet; the bed was very comfrortable.

The bathroom design was not that good. The toilet seat was low for people like me wit knee and hip problems and it was very hard to reach the toilet paper. This is mainly why I could not give it a 10.

very clean, well situated for our needs, nice lounge, comfortable room

at check in there were two employees having a lengthy discussion about an upcoming event…very disruptive to the attention of the you g man trying to check us in