Quality Inn & Suites Hanes Mall

Very courteous, helpful and personable staff at front desk every day. Much appreciated. Room was comfortable, really what we were expecting -- not fancy, but perfectly fine for our week's visit in Winston-Salem. Bed mattress seemed slightly uneven, more comfortable on one side than the other. Not a big deal. Breakfast also about what we'd expect for a general-purpose chain motel/hotel. Thanks for making sure we had decaf coffee and teas. Cereal, juice very good. The swimming pool was nice too. And -- this was important -- the place is pet-friendly. Our little dog liked it.

Nothing in particular. Someone fussier than we are might want a new mattress. We had no problems with anything during our stay.

Great location to the hospital where my assignment was. This particular trip someone knocked on my door late at night. They never identified themselves after me asking several times. I immediately called the front desk and the lovely lady at the desk immediately came to my door to check. In addition, she called me in my room to let me know, whoever it was, was not there. She assured me she would keep watch, as she could see my room on camera and from the office. An immediate sigh of relief and comfort knowing someone had my back while I slept comfortably. Thanks so much! It meant the world to me, especially as a female solo travel nurse. Definitely will be back!

The breakfast was awesome. My problem is that the person who worked in the breakfast area would not turn the lights on so it was pretty dark. When you're not familiar with things are it's kind of hard to find where things are. My opinion is the person working there should always have the lights on and people shouldn't have to ask him. The guy at the front desk on one day lectured me about how he (or the hotel) would prefer that I go to booking.com so that he could do other things for which he gets paid for. The next day he was extremely polite.

Need lights put on in the breakfast area.

The staff was very nice and attentive. Kristy at the front desk went above and beyond to make sure our stay was comfortable. The TV in our room was not working so she worked with us so we could stay next to family members that was having surgery and she had the maintenance man to come within 30 minutes to fix it. We told her we was fine without a. TV but she wanted to make sure we had one! We was truly blessed to have her working when we was there! The maintenance man was so nice and very fast at getting everything fixed. I didn’t get his name though.

I was extremely pleased with Tom whom I had read many good things about in reviews other guest had written. Tom is truly one of a kind. He knows his job and takes pride in being kind, professional, knowledgeable, helpful and super friendly. I really was appreciative of such excellent customer service and did I say great humor. Trust the reviews when you read them concerning Tom. They are true. Additionally, I believe the front desk representatives name was Christy (I think) but she was totally awesome as well. She was kind, helpful, very knowledgeable and definitely an asset. Please continue to attract these type of quality workers and Quality Inn & Suites will flourish. Thanks guys!!!

No elevator, did not have the normal breakfast they used to serve, and our bathroom commode did not flush.

I thought it was very nice. My room was very clean and sanitized. I was skeptical at first when I seen the low stars but I thought it was well worth the money and not sure why it does have low star rating. I was very pleased with the location and the facility all together. And I really like the garden/patio area outside the lobby. Very nice area to just sit and relax.

I do not like the grab and go bags for breakfast. I understand the hotels/motels are having to do this due to covid but I think they could come up with something better. Websites need to be corrected cause this is not considered a breakfast. This is with most hotels/motels I have stayed at this year. It’s maybe a danish or a small breakfast burrito. Not impressed. It’s more of a snack as far as I’m concerned. But it’s definitely not a breakfast!!

This was a very quick stay for us. We didn’t arrive until 11pm yesterday and left at 9 am this morning. The staff were extremely nice and the room was good for the price. We were traveling with our two teenage daughters so we stayed in a two room suite. Plenty of room…even two bathrooms. (major plus with our daughters) It was quiet and pet friendly (even though we didn’t have our fur babies with us this time) also, My husband always checks the filters in any room we stay and they were clean. 🙂 Plenty of hot water and good water pressure!!!

The rooms could definitely use some updating but it wouldn’t prevent me from staying here in the future.

Quick check in, nice staff, they have smoking rooms which is really hard to come by but they had ones! Easy access to restaurants around the hotel.

No elevator, I hurt my ankles at the front of the property from the sudden step down from the office but since there was no elevator I had to walk up 4 flights of stairs after hurting my ankles

The handicapped attachments in the bathroom was a big help! Staff was friendly and gave a good recommendation for dinner.

The $100 deposit was a shock. I don't think I have encountered such a practice in decades of travel. The charge was displayed on the web site so it wasn't a total surprise.

Anytime I'm in the area for work, I stay here. They treat you like family. 10/10 recommend. Facilities are always clean, bed is super comfy and they have everything you need. Will be back soon.