Hilton Boston Dedham

it was very clean and beautiful. I loved that once we checked in we didn't have to leave the property we enjoyed dinner and drinks at your bar. and our bartender was Amazing. friendly and knowledgeable. she interacted wonderfully with everyone. and the pool/jacuzzi was very enjoyable.

the beds were incredibly hard. Sunday morning when we woke and went down to the restaurant we thought that it was a like a free continental breakfast, but when we sat down the waitress asked if we wanted coffee and when she brought our coffee, she also brought us a bill for $16 but didn’t ask if we were going to eat or not. The food was so so but for $16 we would’ve gone out for breakfast. We weren’t satisfied with the buffet.

The peace and quiet...and the overall milieu. The waitress was wonderful at breakfast.

I've been a guest on a few occasions and I would check in with the same clerk. She was not professional; had to call out to her from the lobby, because she was eating or on the phone...and she acted as if she was being interrupted. Also, after making my reservation via booking.com with a Cash app card, the same unprofessional clerk tells me that the Hilton doesn't accept Cash app...in front of two female employees who appeared to be cleaners who listened to the whole transaction. I've used the same card to pay for my reservations with the other surrounding hotels. And what happens if that's my only form of payment after booking? I understand American Express...but CASH APP!?

Beautiful hotel and rooms. Staff on reception were fantastic, mentioned we were on honeymoon and we were given free prossecco which was very kind. Breakfast was great, so many choices and also a fresh waffle maker, something we never have in the UK!

Breakfast room was a little chaotic but still very nice breakfast, I figured they may have been short of staff that morning as the team were struggling to keep up despite working very hard. Also a shame the pool closed fairly early so we couldn't use it.

the bed was so comfortable. the good downstairs was great. I was there for a funeral so I was not in the greatest of spirits. given my circumstances, I had a “good” time.

the shower was stained (floor of the shower). there was hardly any room to keep shampoo/soap in the shower. this is a very minor complaint. the walls between the rooms were very thin, but thankfully I had quiet neighbors.

The facility Was immaculate, the staff was very attentive, respectful, and customer service oriented. Joshua the manager went beyond to accommodate my family and I while I handled things for my work endeavors. I would always come there whether it's business or pleasure...

I didn't like that I got a ticket in the facility parking lot. I understand that I was in handicap parking but I feel staff should of call me to move my car. I had numerous bags when I came in from purchasing dinner and didn't want to walk far. They should have a call system when it comes to the guest, to give us a chance to move our vehicle..

We stayed in room on the 4th floor and it was very clean and had everything that we needed.The hotel is near the train station so it was easy to walk over to train for Boston. Staff was very friendly and helpful.

Besides the train station, there’s really nothing else around the hotel to do so if you want to go somewhere, you’ll need to drive.

The location was great and close to a lot of places. The pool and whirlpool were nice. The bed was a bit firm, but overall comfortable.

Had a bit of trouble getting into the room with the key card, like the lock was jammed, and the sofa bed mattress had a really large dip in it, making it uncomfortable.

.We had.a flight delay, causing us to arrive in the early AM. They were able to accommodate our late arrival. Proximity to highway made trips into Boston and south of Boston convenient. Large room. Wifi was great for working.

A/c wouldn't go below 76. Part of the floorboard molding was lifting away from the wall. Beds weren't the most comfortable.

The young gentleman at the front desk, I think his name was Kyle. He was very professional and knowledgeable of both the facilities and local attractions. The waiting staff at the restaurant were all very nice, professional, and attentive. They all made me feel as if I were at home.

N/A

it was in a good location, plenty of facilities and the staff were eccellent

it could do with a refurb room a bit run down but beds v comfy and facilities good in room