Holiday Inn Express & Suites Alexandria, an IHG Hotel

Location and staff

First room assigned had water leaking from refrigerator and a large amount of water was on the floor that I nearly slipped on upon entering the room, staff moved us to another room in that room the A/C was not cooling like it should at the temp that was set, had to move to another room, but when I reported the first words out of the front desk attendant mouth was that she didn't receive any other complaints, very disappointing for her to say that when indeed the A/C was not cooling

It was very clean, and the front desk staff was helpful and professional.

A number of items were broken and/or non-functional. First, when we came into the room, it was completely dark because the light at the door was burned out. Later, we noticed that the refrigerator was warm inside. We discovered that the rubber seal on the door was coming off, and the door did not close completely. Once we pushed it shut as much as we could, it did start to cool. Third, when I tried to call downstairs for extra towels, I found out the telephone did not work. It had numbers missing and no dial tone. Fourth, the numbers did not completely light up on the clock. Fifth, the door had to be slammed shut several times before it would lock.

The staff were all very nice and accomadating. Beds and pillows were Sooo comfortable. Rooms were nice and very clean/well stocked.

The breakfast was definitely lacking. Service was very slow at refilling the things that were actually available. Pancake machine was broken... and no option for waffles at all? No scrambled eggs or bacon either... Only loaded omlets 🤮. I did not taste the biscuits and sausage gravy, but the cinnamon rolls were delicious!

The room was incredible. The wonderful young lady at the front desk in the evening was amazing and super friendly. She went out of her way to give directions and suggestions for dinner when I asked. The morning staff was just as wonderful. Have stayed at lots of places and the coffee was amazing. Nice continental breakfast.

The beds were pretty comfortable and the room had plenty of space.

They had someone's dirty shirt under the sofa bed and the sheets and blankets were still on it from the people before. Obviously the cleaners don't do their job 100%.

I liked the location of the room. I liked the location of the hotel. I liked the variety of the breakfast choices. They even had sugar free syrup. The staff was friendly and helpful.

I don't really have much to say. They were short on large plates at breakfast.

EXCELLENT CUSTOMER SERVICE!!!

Our heater in our room was completely broke and they didn't have another room to put us in. Also, the drains in the shower and sink were clogged so while showering the tub filled up each time very fast.

Had no problems at all. staff was very very nice and polite check in was the fastest ever from any hotel I’ve ever stayed at.

It only had one washer and dryer for three floors

I enjoyed the peace and quite during our stay inspite of all the traffic caused as we and others needed a place to stay as we tried to shelter from the 2021 Hurricane Ida in southern Louisiana.

There was nothing to report.

Check-in was smooth. There was ample parking. The beds were so comfortable. Basically everything about our stay was fine. We had no complaints about anything.

The only downside to our stay was that we didn't see a variety of food for breakfast. So we just went somewhere else for breakfast. Not a big deal.