Wyndham Indianapolis West

When we arrived our reservation was messed up due to 3rd party booking. We initially were dealing with a very rude desk clerk, but then the supervisor stepped in & took care of us. Samuel was fantastic along with his lady Supervisor. He made sure we were put in the correct room. After our stay & we got back to town, I noticed they had adjusted my rate & made it all right. I'm very impressed by this staff & following through with all their promises to make everything right. We will definitely be back!!

Everything was great. THe costumer service, the manager, the food at the restaurant. Very busy weekend and it was a great experience. The hotel was exactly what we needed. Thank you.

Elevators. There needs to be more elevators for the amount of people that they had staying there for this event. There seemed to be only a few working. At one pt there was an emergency which caused the elevator to be out of commision for about 3 to 4 hrs which caused more traffic issues with crowds.

The hotel was very very nice. I enjoyed my stay and my room a lot. The bathroom lighting was really nice and luminous. I’d definitely stay there again. It was really secluded. I’d just request to stay on a higher level next time.

Lots of noise outside my door. I was on the first floor and there were a lot of kids running loose and being noisy. There was not a side door which is very dangerous. I came back to my room late and I was traveling alone. I had to park way in the back on the side of the building because the lot was full. It was very dark and there was no side entrance for me to use so I was walking a long distance in the dark to get to the front of the building.

The location is great for semi truck/trailer drivers bc it’s just off of the interstate although it is difficult to maneuver the parking lot in a semi when it’s busy, for the curbs and now for this property’s continued renovation. I must say though renovations are coming along nicely. The Nicolino’s restaurant and bar has good food, service and a pool table and darts area. This is a conference center as well so it’s a big property. The security guard was very helpful and friendly. A female staff member was much nicer and personable than a male staffer. Our room was perfect and clean. The complimentary bottles of water are always nice to have.

Other than the difficulty maneuvering the parking lot in a semi-tractor/trailer and the continued renovations, everything else was good. I trust soon the renovations will be completed.

The event I was attending was in the same building so made it easy. Rooms was nice and clean. I know they had a recent remodel. It was well done.

My bill, trying to figure out when I get a refund on the deposit. Since the receipt and what was charged don't match up.

The room was comfortable and had everything we needed. The location was easily accessible and close to the areas we were visiting. All employees we were in contact with were very friendly and helpful.

The tub/shower in our room needs some love. Many chips in the finish, loose and missing grout between the tiles.

The location is great! Lots of parking and there seemed to be parking lot security in the evening/nights. The room even though it seemed to have older carpet it didn’t have that yucky smells that sometimes hotel rooms do.

No breakfast is provided which might very well be because of Covid. The lighting in the room was dark, I don’t know if that makes sense. The only bright light was the one in the bathroom.

Breakfast wasn't available, but everything was basically very easy going. It's a nice place to stay for a night, no problems. I did very much enjoy not having to check out until noon.

I was surprised that the room was as small as it was, for one nights fare.

We stay here alot when we travel and we always have a nice stay.

We love th restaurant , it's a nice place to have some food, drinks, and relax but it was closed Saturday when we checked in.. We stayed on the first floor this time and it was a little loud.

I loved both managers! They were very patient and polite not to mention helped us with every issue! It was clean quite and there to help with everything. They were short staffed but I wouldn't have known because they were on top of everything. I highly recommend this hotel and staff. Awesome experience and Excellent Place to stay!!!