Candlewood Suites Elgin – Northwest Chicago, an IHG Hotel

This place was conveniently located to where I was doing training for work. I was in a newly remodeled king suite, and it was lovely! I enjoyed having a kitchenette. A bonus was meeting new people at the patio grill. When I realized that I had left something behind, the manager was helpful in helping me look for it. Never did find it, but A for effort

The only downside was that because of the remodeling in progress, the hallways and lobby were full of furniture and boxes, but totally understandable

Beds were comfortable and the room was clean.

I didn't realize when booking there was no pool/hottub. I also didn't realize that what normally is considered contental breakfast items were available, but not complementary and very expensive. After a week I am still waiting for the $100 hold to come off my card. I called to ask but there was a language barrier and nothing got accomplished.

The in Lobby convenience Store and Lending locker w crock pots and Games makes it super easy to feel like home. This is my GO-To hotel for my visits with my Daughter and Grandson!! Can't wait for the next visit!

Nothing could be better! I love this Hotel and their Staff and will always book here when in this area.

very clean and comfortable

would’ve liked to have had more towels in the room. it seemed everything was set for two except for the towels. I understand that all we had to do was go down for more but I would’ve liked the extra in the room

The bed was comfortable. I loved the kitchenette with all the utensils. The shower had great pressure and hot water. Happy with the hotel.

The AC was a little loud, but once I fell asleep, it didn't matter. Besides that I enjoyed my stay.

The lady who greeted us was phenomenal. She made the experience fantastic. Even though you were under construction everything was great.

The only complaint that we would have is that our sink did not drain in the bathroom when we were in room 229.

The ability to cook our own food. Large refrigerator and microwave.

No area to visit with family or chairs/table in the room to rest a meal. Need to have a table and 4 chairs

People were nice clean and comfortable

When we got back to our room we were locked out. The front desk had to brake in. And in that room the chair was broke. In the 2nd room I had to put the coffee pot back together. Ice maker didn't work. And seeing their is a $200.00 deposit. This shouldn't have happened.

Bed was very comfortable. Bedding was great and pillows were perfect. TV was nice to have. Bathroom was clean. Nice to have sidewalks to walk my dog. Nice that you allow dogs.

Sounded like elephants above me late at night. Fridge makes lots of weird noises but it was nice to have the fridge. Carpet could use replacing.

Complimentary laundry

Had to tell a staff member to put on his mask on the elevator... he complied but said he had his shot... that does not matter I do not check cards for shots that’s not my job wear your mask on elevator.... no sofa in my room due to delivery delays due to covid