Holiday Inn Express and Suites Meriden, an IHG Hotel

Front desk 3-11 shift want to say her name was Ranashi. She was a breath of fresh air. Did not realize there was still customer service like hers around. Upon checking in there was a line with just her alone she handled herself in such a professional way under pressure. I was promised adjoining rooms by central RSV there was none upon arrival. Excellent employee. On a negative note pool area needs improvement. Spray rust spots and add some plants. Remove yellow lights from inside pool add blue light and paint buttom of pool blue… awesome breakfast

Pool area needs improvement Gym only had one machine that worked There is a vacant building on site in front as you drive up. Needs better appearance items inside are visible on the outside not attractive

Everything

The cook Saturday was very rude and hostile he got into a confrontation with another guest and was sweating at him and many children were there and now my two year old is swearing using his fowl words . The guest walked away and the cook followed him out telling him to find another hotel . Not what I came to the hotel to see.also we had to call several times on Saturday because we had no hot water. And no towels at the pool.

Nice comfortable place with pleasant friendly people staying there and nice small pool & great fitness area, good selection for breakfast just gotta get there a little earlier (I slept in too long) 😄 quiet nice rooms and didn't hear next door, deffenitly check it out.

Nothing to put here! Everything was excellent & front desk associate was super great to me. 👍👍👍👍👍

We were on a road trip and had a very poor experience in the hotel the night before. This stay was so refreshing in comparison! Great breakfast with lots of options, clean rooms, attractive decor...Far better than our previous night. The rooms were spacious and inviting. The AC worked perfectly in both rooms booked, and the bathrooms were very clean.

The hallway was rather hot. Not sure if this was something that could be helped, but maybe turn the AC down in the summer?

Check in was fast and easy, checkin lady was extremely helpful and friendly. Room was comfortable and well sized for my husband and I. Shower worked wonders no problem. Breakfast was to go options mostly and you can sit at the lounge (we did not because of Covid) but they do provide a great amount of to go options for a couple during these times. They were very clean and accommodating with toiletries. Overall a nice, friendly clean hotel. Would stay again.

We ordered in and that was tricky as the man at the front desk stated to one of our couriers rudely, “He does not take orders from outside because they’re tricky” but we wrote for our courier to come in and drop off our food at the front door which they did so that was an easy fix after that mess. Or we just went out to eat. We also missed the turn to come in a few times, just by how the road is set up. The pool was closed at the time so that ruined our plans a little but definitely think they should create more deals if it is still closed. As both of their pool and fitness center were closed.

I liked the look of the hotel, the staff was friendly and the breakfast was excellent!

The room was a bit stuffy when we arrived. Once we turned the air on it got better. The bathroom ceiling had a bit of water damage but nothing too obvious. We also were asked to put down a deposit of 25 dollars for security which would be returned, But have not received as of yet. We stood there almost a week ago.

Breakfast was actually very good. Staff was incredibly friendly and helpful. Room was clean and comfy.

The location was not the best. The hotel was not well marked and because it was on a divided highway, if you missed it you had to go up the road and turn around, which wasn’t the easiest to do.

What I liked about this hotel was the variety they had with the hot breakfast bar which included pancakes, sausages, eggs, and a variety of pastries. The friendliness of all the staff, the rooms were very spacious and spotless

The only thing I didn't like about this hotel was the pool not being open.

The staff is very welcoming, the breakfast was a added plus, but the beds and pillows were the best.

That there was no camera 's facing the parking garage and two couples staying at the hotel had there car broken into and Christmas gifts stolen. Also the hair dryer was broken. That needs to be better quality.

Rooms are spacious and clean. Even though the pool is closed due to COVID, the fitness center is open by appointment. My only issue was the tv. Had to unplug and plug in the HDMI to get it to connect. An attempt to change out the cable box was made by the desk clerk, but it didn’t fix the issue. Otherwise, I’d definitely recommend this hotel.

I think there should be a sign closer to the turnpike for the entrance. Twice we missed it and had to u-turn back up and around