DoubleTree by Hilton Cheltenham

Staff very friendly and helpful. Bed and pillows were really comfortable. Asked for an upgrade as first room was two flights of stairs down and window was facing a wall. Had a lovely meal in the restaurant on the last night which was excellent. Only had breakfast the last morning which was nice with a good variety.

Not mentioned on the website, but two flights of stairs making it difficult for people with disabilities.

What I liked about double tree Cheltenham was that as we arrived I knew it was going to be a magical stay, the building was lit up and looked as thought it was something out of a fairytale. We arrived at reception, the staff were lovely and attentive showing us straight to our room. The bed was perfect, never had as good of a sleep as here. The room was spotless. We ordered room service for the traditional full English only costing £14, they came to the room politely and wished us a good day. The food was delicious and well worth the money. We never wanted to leave and we will most definitely be coming back !!

The only negative was that the shower was too hot but that could be a fault of our own as we wasn’t too sure how to work the shower. Other than that nothing was wrong with this property.

Excellent welcome from Stacey on reception, good breakfast and well appointed room and bathroom Stacey dealt very professionally and sympathetically with loss of our property - taken from our bathroom

VERY long walk from reception to room, loss of a personal item from bathroom due to staff taking it away - very unsatisfactory when there are clear signs in bathroom of what will happen to items on floor on shelf etc. This DID not happen . Alex and Paul on reception were much less professional, sympathetic, friendly or helpful in dealing with our loss. Checkout was impolite and slow Decor although comfortable was dated

Attentive, polite, friendly staff. Clean, comfortable room. Nice little touches like complimentary freshly baked cookies and daily newspapers available at breakfast. Good selection of breakfast foods. Buffet area kept clean and tidy (spills and crumbs quickly mopped up).

Description of food on restaurant menu misleading. Ordered Lamb Wellington Nicose - expectation lamb wrapped in pastry with a salad. Reality - lamb wrapped in a vine leaf with a medley of vegetables. However, it was nicely cooked and presented with a couple of interesting ingredients, anchovies and olives, mixed through the veg which worked. Also thought a little pricy.

The staff treated us extremely well, upgrading us for free due to it being my girlfriend's birthday. When something went wrong, they were quick to sort it out and even upgraded us once again to say sorry for the problem with our room fan. Breakfast was absolutely outstanding, so much food, and such a good variation. The grounds are absolutely lovely, the hotel is luxurious and the leisure center was well equipped for a hotel of this size. I would highly recommend this hotel to anyone, which is why I recommended it to my mum who I think is going to stay there soon.

The electric fan in the room unfortunately broke on us, but the staff sorted it out quickly. The beds were extremely comfortable, however, the chair in our room was not. But both these things were small problems, overshadowed by everything else & the experience.

Great sized room and bed which was comfortable enough. Decent buffet breakfast with a good selection and very good value for money. Good location which was amazingly quiet but not far from the town centre.

Perhaps needs a bit of an update / refresh across the whole hotel as some areas felt a bit dated. Also - lose the bath! (or have a separate bath / shower given the space available). The shower pressure was not great and it would be better to have a separate cubicle.

Loved the view over the lake. The bed was comfortable and the shower over the bath was responsive and temperature accurate. The breakfast was amazing. All the staff we spoke to, bar one, were very friendly and helpful.

First and foremost, there was no air conditioning in the heatwave, sleeping was difficult. The windows were only opened a crack and during the day the room was unbearably hot. There was a very obvious problem with drains in the bar outside the leisure pool area. It absolutely stank to high heavens of sewage! Probably a temporary problem though. The room cleaning was great the first 2 nights, but awful the third... no additional toilet roll, bed wasn't made, no complimentary shampoo, body wash, biscuits etc, bin not emptied.

spacious room. Very comfortable bed. We were facing the car park but there was no noise. Restaurant food was good and the hotel also had a bar. Large car park. Tea and coffee provided in the room. Also enjoyed breakfast.

Room was quite warm, we managed to turn the radiators down and there was also a fan mounted on the wall - which helped. Prices for the bar and restaurant were a little pricey, but we were glad to gat a table on the Saturday night as the ajoining pub did not serve food aster 8pm

I made a special request directly with the hotel for the room to be decorated with rose petals, a bottle of wine in the room upon arrival and some chocolates as it was mine and my partner’s anniversary. Not only was this request fulfilled, they went above and beyond as they taped a “Happy Anniversary” banner across our hotel room door, the rose petals were placed very carefully around the bed and into a heart shape design at the end of the bed and they also left a card wishing us well on our anniversary which was signed by the team. We had both dinner and breakfast in the hotel restaurant and the food was excellent with a broad range of choice for breakfast and the room itself was perfectly clean.

I expected the room to be bigger with a better view as shown on the images when booking the room and paying extra to upgrade.

Plenty of parking. Very friendly & helpful staff. Breakfast very good. Dog friendly. Room adequate.

Property is on 4 floors due to layout/sloping land. If in a room on the lowest floor there is a set of stairs to get to the restaurant. Also another set of stairs up to the reception & bar area. There is a lift but can only be used with the assistance of a duty manager. There are now only EV charging points available in the Clock House (next door) carpark. The carpark is only available while the pub is open , so charging points can only be used between 12 noon & 11pm as the barriers are locked otherwise.