Staff behavior was great

Lack of bathroom privacy

very good sound insulation very nice personal. friendly breakfast great very clean

pillows could be better

The staff was extra careful and helpful with us and our baby. Room was very clean, modernly furbished. The hotel is well located, with parking slots outside that we could use. Breakfast was delicious with good quality food. What we mostly appreciated was that breakfast goes from 7h00-12h00 and checkout is at 13h00, which gives peace of mind and plenty of time to pack and get all organised before leaving.

There was no AC in the room.

The property is a great mix of traditional and mountain chic. It is in excellent condition having been fully refurbished and it is in an excellent location. The staff were great, always extremely friendly and helpful.

Turn down the heat. The communal areas were extremely hot; although, we found this to be the case everywhere we went. It seems Engelberg cranks up the heat for guests to open windows to stay cool.

Breakfast until 12pm and check out at 1pm was the best!!! Very nice interior design. Very good breakfast in general, good cheese selection. Perfect location just next to the train station and bus stop.

No mini bar in the room. Bathroom in the room gives very little privacy. Soft boiled egg ordered at breakfast was in fact raw..

Charming hotel with historic flavour Very helpful staff Confortante and modern rooms Top location near the station and all services in town Roomy ski-bike room Good New Year's dinner party

Very little to report on the negative side

Everything! Across the road from the train and buses, amazing view from our large, quiet, lovely room, fabulous renovations and deco, brilliant coffee machine outside our room, friendly and helpful staff and the breakfast buffet is wonderful and their restaurant and bar the perfect place to finish your day when visiting glorious Engelberg.

Breakfast was very nice.

The restaurant staff did not provide a good table saying it was reserved even no one came for 1 hour while we were on another table. It would be great if they have a fan in every room during summers. The room gets very stuffy. The reception staff are amateurs..can do better.

The coffee machine at the corridor.

There is no privacy at the room’s balcony, the noise coming from the partying people after 11 PM. Also, I did not like the reception staff to write down all my credit card information on a note book as a warranty, there is a better ways to take a deposit e.g. blocking the warranty money on my credit card and cancel it when I check out.

Located opposite the train station. Friendly staff. Refurbished internally with comfy beds and sustainability focus. Excellent breakfast.

It can get a bit noisy at night given its location, but window insulation addresses almost all of it. Somewhat pricey rooms.