Cape Town Marriott Hotel Crystal Towers

We had 3 rooms for 10 nights: 1. ALL The staff are EXCELLENT. From check in, porters, valets, room service, housekeeping, pool attendants, waitresses and chefs at breakfast. 2. Reception tried to check us in early. 3. The rooms are a fine size and fully kitted out. 4. The breakfast was fantastic, huge range of hot and cold buffets, and the staff more than happy to do specific coffees. 5. There’s a quiet dining area which helped for my mum with her hearing aids. 6. Room service was generally fast and great quality. 7. As many free bottles- still or sparkling- of water that you wanted each day. 8. If you request extra free services like razors they are there promptly. 9. We were SO THANKFUL that the hotel has a large enough generator to run the AC system during the constant power cuts that South Africa currently has! 10. Valet parking was superb, friendly and prompt- saving a lot of time and money. 11. Staff cleaned our room and would have been happy to change towels and linen each day if wanted (we asked them not to!) 12. The hotel is across a small pedestrian bridge to a huge mall which meant a massive choice of activities and restaurants. 13. The pool area was a very nice place to sit and read. 14. The spa seemed popular and professionally run. 15. Free and fast WiFi. 16. The AC system was fantastic and got your room cold or warm promptly- you could control what you wanted in each room. 17. Within the hotel there’s a grill restaurant which was excellent.

1. The housekeeping was a bit hit and miss- cleaners were different each day so sometimes you got all new linen when you didn’t need it; sometimes you didn’t get new towels or loo paper or water when you did need it! But service when called for was always prompt. 2. TV channels were limited. 3. TV was meant to be able to descend into the end of bed cabinet but ours couldn’t as the remotes were lost/ didn’t work in some rooms. 4. Food service was slow one lunchtime by the pool- but it was peak season and they seemed under staffed. 5. Hotel should have some security by the pedestrian bridge to the mall as at nighttime we got followed and it’s a bit scary- would not recommend that short walk alone and late at night. 6. Lighting systems a bit confusing in the room.

The food esp breakfast .The location,The spa,the room,the class,style, They went the extra mile with my special request 😊

The fact that they don't clean the room daily.

Great choices for breakfast that cater for most dietary requirements. The staff here were SO helpful and friendly and could not do enough to accommodate our needs including sourcing ginger juice for my son who had a sore throat! We had the rooms facing Table Mountain and the views were spectacular so do consider booking these if they are available Another in our party had an upgraded room and this had a bathtub - an amazing option if available as the views from the bath are special! The location is in easy walking distance of a large shopping centre with a variety or fast food options, a cinema as well as clothing stores which came in handy as we had to buy jackets to cater for the unexpected cold snap during a very windy December!

I was disappointed that the spa was separate from the hotel and I was unable to make a booking during my stay. It may be useful to let those staying know the details for the spa and make them aware of the services available so that they can factor this in when booking their stay.

Awesome breakfast with professional and friendly staff (which we expected having stayed twice before), great selection albeit consider guests shouldn't have to toast their own breads. Occasionally hot beverage service was forgotten and had to be requested again, as such I consider a staff member(s) should be dedicated to hot beverage service at breakfast. The refitted room was great however the toilet seemed to be fitted very low (ideal for a young child but not for aging adults having to crouch so low). Comfy bed but suggest a blanket is included in the room (we had to request one).

Our expectations were mostly met having known what to expect from previous stays. The Towers Restaurant evening menu seemed to be the same as the Deli with just slightly elevated prices and wasn't as exclusive as we'd known it previously to be (pre-COVID). Occasionally replenishment of room resources wasn't done e.g. bottled water and the same number of refreshed towels and had to be requested, but this did not detract from our overal stay. Suggest Booking.com and other travel sites update their hotel info as there was no daily Managers reception, no sauna etc.

1. The separate halal kitchen is awesome. Having this as an option for us meant a lot. 2. The staff are friendly. 3. The breakfast is delicious and there is a variety. My children loved the pancake machine. 4. It is very close to canal walk 5. The carrot cake at the little coffee shop is a must try. 6. It is a beautiful hotel and the rooms are spacious.

1. We stayed for a few nights and the cleaning of the room was not great after day 3. Also the cleaning took place after 2pm. 2. Room service took over an hour to get to us. 3. The spa-Whilst having treatments I could hear doors banging and people chatting. I had booked a massage and the window rattled the entire time - the door rattled too. I was unable to relax at all. The therapist apologized but it wasn’t her fault. Surely the people in charge know that it is windy- the windows should be sealed or something done to prevent this.

The staff made us feel at home especially the guy by the name Mbulelo Mani, the drivers, reception people with their quick response when called. They made us feel like a king and a queen. The guys at the bar were very humble and ready to serve you anytime. The facility was under construction in some areas BUT they managed to cover everything because I knew about when they told me. Things there are so professionally done. The attire. A very short walk to the Mall with a whole lot of shops. That is a place to visit again when I think of coming to Cape Town.

The fact that I had to leave the place and go back home

our room was spacious and very homely.

They didn’t replace the towels daily. I had to ask but they improved.

Beautiful location. I could see the canal from my window in my room. There is a bridge that connects to the mall where there are a lot of great stores and places to eat. Although the location is a little outside of the city center, the tour guides had no problem picking me up from the hotel and a quick Uber ride to other locations was easy and inexpensive. Great, friendly and helpful staff! The spa was amazing and the rooftop pool and bar is a vibe!

Nothing, it was an amazing stay!

Everything was really good. Our room had a really nice view of the Table mountain and the beach. The hotel was kind enough to arrange some birthday balloons and cake on the first day because it was my husbands birthday. Best of all is the big mall behind the hotel that is just 5mins walk. All the shops you can think of were in there. There was always an uber available within 1minute and it takes about 15-20mins drive to the city center.

Apart from the constant power switch off (because of the load shed) it was really a perfect stay. we had no complains at all.

Warm and friendly service,nothing was too much. Must mention Thando at breakfast,always smiling and doing the most,and Ronin at the travel desk who went out of his way to help me get a laptop for an urgent application.Cosy beds and a lovely ambience.

No business center Breakfast was great however staff are not always well organised,long waits for tea refills and cutlery was not always replaced on time.