Phoenicia Grand Hotel

As per my previous stays, the breakfast was top notch and the room was cleaned well . The receptionist was also very friendly and helpful. And though the bathrooms are a little worn down, I can appreciate the refurbished rooms and refreshed furniture.

Sadly, it seems like the hotel has started to degrade in the past couple of years. Since my last visit in 2019 the main lobby and it's bathrooms haven't changed too much, and things have started to look a little worn down. The same thing can be said about the hotel's facade. Perhaps the area where this has become the most noticeable is the private bathrooms... since my first visit in 2016 they haven't changed at all save for the obvious wear and tear. This, coupled with the steep increase in price has definitely reduced the value for money of the hotel. I hope that these issues are going to be resolved sooner rather than later, as this hotel still holds a lot of potential and has been a mainstay of my trips to Bucharest in the past.

The whole hotel and the room we were staying in were very clean, cozy and bright. The breakfast was great, varied and delicious. We stayed for 2 days, but towels and bath accessories were changed daily. The location is very good too.

Some of the staff did not speak English well, which led to minor communication difficulties. The night shift was not very responsive ... Although the overall cleanliness in the hotel is at a high level, I noticed that in certain places, for example in the bathroom on the hair dryer and around the glasses there is dust ... so they can be pay attention to the small details!

everything

the rooms could use some sound proof . I was woken up at 8:50 am by cleaning staff who where cleaning other rooms near my room.

Overall a great experience and very good value for money. Amazing breakfast (the food, the staff and the breakfast terrace are A+), room cleaning service is second to none. Most furniture looks good and is practical (bed has an odd frame). Very good room size and the mattress and pillows are very good, with great quality towels and bedding. Lots of toiletries and proper black-out curtains and it is surprisingly quiet. The Lebanese restaurant is fantastic. They seem to have even more restaurant options but at the time of our stay it seemed that it was delivery only (not for hotel guests). Nice an airy lobby and terraces to enjoy your coffee/ drinks at all times (no milk alternatives). Very helpful staff in general. Good connection to the city, shopping malls, national roads and the airport (bus, cabs). A+ airport pickup service.

The following are small issues only, minor repairs and updates needed to make it an exceptional stay. Aircon, shower and tiling are dated but fully functional. The whole building is a bit dark and the colour scheme in the rooms is not for everyone. Although we asked for a room with a bathtub we did not get that but we were fine with the shower in the end. Room service only up to 10:30 and not 12:00 PM, possibly because of the pandemic. No chain/latch on the door. On-foot access to the hotel is not great if it rains as the one of the paths gets flooded. There is a gas station right in front of the hotel which makes the entry harder to spot but has a convenience store in case you need anything.

Clean room, exceptional breakfast. Good position for my needs, decent terrace (lebanese) in the back.

The lady from the reception - bored, indisposed, inattentive. Among others, I asked for a silent room and she gave me one in front of the elevator (maximum noise) - which was changed after. The rooms are a bit of a weird mix of colours (some could call them a kitsch). The restaurant / terrace does not accept card payment (unacceptable for 4 stars hotel).

I returned to Phenicia Grand Hotel, but this time the positive aspects are much less than other times. I mention the good positioning of the hotel and the quiet. The bed is very large and comfortable. And this is where the positive aspects end.

I arrived at the reception at 21:20 and waited for about 5 minutes until someone showed up. The bathroom is at the level of a two star hotel. Extremely old, cracked tiles, water does not drain properly and remain puddles on the floor. It would have been appropriate to have a mop in the bathroom to wipe the water off the floor. The satisfaction form that I should have filled in on departure was already filled out. Breakfast has changed a lot, but it's ok. Maybe it would have been ok for the service staff to be a little more smiling and friendly. I felt hurried, pushed from behind to pick my food faster and leave.

Everything we like! Room like on the picture, everything clean and in good condition, except some small cosmetic details. Personal very friendly! Breakfast was included and with big variety of food , very tasty.

on the second day found slightly clogged sink… after room cleaning situation didn’t change. we stay one more day and don’t focus on it. No massage in the spa.

I often go to this hotel. It's about the energy of this place. Maybe it's not the best accommodation, but the staff, breakfast and the rooms' interior are just amazing. I love to come here and even if my door is not working or the card is not working I will always come back. Near the airport

The bathrooms could be in a bit better shape

I loved the style of the hotel and the breakfast was brilliant. The staff where so kind and helped us a lot.

I thought the bathroom in the was dirty, the toilet wasn't clean, the tiles on the wall where dirty and the shower was bad, the shower head is too small for the amount of pressure that goes through it and just shakes until it faces the wall.

Very friendly staff ! Clean and big rooms with everything we needed ! Room 411 was very spacious and tidy ! The blonde receptionist was very friendly, helpful and always smiling ! Breakfast was tasty and various! On our last day we came to eat half an hour before closing and the food was still plenty and fresh ! Free parking :) overall was a great experience and definitely will come back

We had a little problem with the room cards and nobody could help us until the blonde receptionist came and quickly fixed the situation !