Hotel Santiago

Centro área, very basic room WITH THE EXCELLENT KAVA bed linen & towels. Short walk to Santa Ana, Paseo Montejo, Barrio Santiago … tons of eating options. This is one of my go to choices for seeing Centro Merida

I don’t think they can change anything. For the price …. This place is a bargain. Just the basics… a/c, Tv, internet, lovely bed linens & towels ..hot water, good shower .. what more can I say. No hairdryer, no safe, no fridge in room…but for the price it has what’s needed,

Old style hotel, wonderful staff present on the floor, wifi didn’t work in my room, but was fully available & fast just outside my door in a cozy sitting area by the pool. The second floor guests got good wifi, but 1st floor not. So clise to walk to ALL the Centro parks … about 15 minute walk to Plaza Grande, tons of sights & dining. A great location Extremely HOT POWERFUL shower. Super, super high quality bedding. … plain towels but spectacular bedding

No room safe …. Other than that the location, and attentive staff make this a great low cost option. I would stay again. No access to coffee in hotel but little shop right next door That’s it A nice option for a basic stay in a fabulous location

- good location in the city - my room (116) was right at the back of the courtyard away from street noise - thorough cleaning routine every day

For the price I can’t complain much but I don’t think a soap bar has to be replaced every single day (it’s wasteful). The shower is trickling and it takes a few minutes for the hot water to come through but it’s the same in almost all hotels here. It’s just the lack of water in the city in general. No blame on the hotel. I was disappointed that I couldn’t borrow a spoon from reception or the little guest kitchen (“due to Covid”).

This place needs more recognition. One of the best places I’ve stayed in the whole of Mexico. Amazing comfy beds the best since I’ve been in Mexico, perfect location in Merida honestly couldn’t get better location if you tried and great spacious rooms. Really clean and great value for money.

The man who checked us in was pretty unhelpful but other than that there’s nothing I didn’t like.

Great location and friendly, kind and helpful staff . Room was big, beds comfy and good hot water in bathroom . It was very clean and the room was cleaned beautifully every day and fresh linens as we needed them . Will stay again and recommend it to others.

Would have liked a coffee machine in the lobby?

I really like this location, near the Cathedral but not too close. Lots of great restaurants nearby. Lots of things to see nearby.

This is a really old place, but it is the colonial section of town. Some people might not be into this type of room.

Nice hotel in a great position. Only negative is that it would be nice to have a small fridge in the rooms.

no fridge in room

The staff are really nice and helpful and are happy to answer your questions. Room service was also really on point and consistent. Location is very good - about 3 blocks from the zocalo. Good value for the price!

Room was a bit small and had no windows, but not a big problem all things considered.

Great location for exploring the city. Front desk staff friendly and helpful, particularly when we needed to arrange a 4 am taxi to the airport. Nice courtyards to sit in. Large room with high ceiling and comfortable bed. Hot shower. Quiet.

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Comfortable rooms, east walk to Centro.Many restaurants close by

Aircon leaked water and staff moved us to another room immediately and helped us move