Royal Palm Bacalar Cabañas & Lagoon Club

it has his own entrance to the lagoon, so it’s very private and has everything to enjoy it. the staff is very nice and always willing to help.

You have to walk about 200 m to the lagoon from the room, that’s not the problem, the problem is that the road has rocks and it’s very dark at night. if you use the other entry, you have to walk about 600 m on the highway, so it’s a little bit dangerous.

Everything very 😊 good Excellent!!! 💖💖🐸 the price and the staff very helpful thanks for everything! Guys we will come back very soon! Good ubicación and lagoon is in the back yard 🦋😍😍🐚🐳. The stores 🏬 are the hotel 🏨, restaurants, deli store, and downtown is a 10 minutes by car . 16 minutes ride a bike 🚴 . Cenote azul the same 10 minutes by way ride a bike 🚴 . Clean 🧼 the rooms !!! 100 💯 % recommend !!! Thanks 😊 pool 🏊‍♀️ with weather clean and fresh !😊 😎

The location of the room is awesome!! Right in front of the lagoon with a pier where you can hang out! There’s only one room that’s located in front of The Bacalar Lagoon, in which we stayed and the views are amazing!! The room itself is located in a huge garden that had its own pier. This space is shared with guests from the other rooms, but the area is closed in the evening, so you get it all to yourself staying at that room, once they close for the evening (they give you keys so you can come In and out at any time you want); They also provide bikes (they’re free but you need to make a deposit, I think 100 MXN per Person), Kayaks, a Paddle Board and life vests); The room has AC the bed is large and comfortable and everything was quite clean; The staff is amazing and promptly replied to our questions, whenever we needed; Long story short IT IS AMAZING!!

Not so much of an issue, but sometimes the wifi is a bit slow

We were a bit skeptical pulling up to the property as it was set a bit back from the road and looked as though it was a family home. However we were welcomed by the team and shown to our room which was beautiful, spacious and comfortable. The wifi was quite strong and we enjoyed the access to free water refills. We were provided with numbers for a taxi service and booked a tour of the lagoon as well. Only a short walk away was the lagoon with the swings and loungers overlooking the lagoon. There was a wonderful restaurant nearby that gave us a 10% discount for staying at Royal Palm and we enjoy breakfast at another nearby establishment. Blissful!

Honestly there was nothing I did not like.

The lakeside club was very beautiful and peaceful. It was a short walk from the room I stayed in, and I was able to get delicious food delivered from the mariscos restaurant next door. It was a lovely and peaceful morning.

Unfortunately, the lake is closed for activities on Wednesdays, the day I was there. It is good for the lake to have a day of rest, but if you want to kayak or do a tour, it is best to avoid a Wednesday. It was still ok to swim, which was beautiful.

The Deluxe room was extremely large and high quality. The freestanding bath in the corner was lovely and the room was spotless. The proximity to the lagoon was a real bonus in that room - well worth the money. The lady who checked us in and communicated throughout was exceptionally helpful with booking and arranging, including check out, and did a very good job.

First impressions were a little concerning - the hotel pool and reception area is some distance from the lagoon and a little underwhelming to look at. Then we realised that in booking the deluxe room we would be much closer to the lagoon. Room Cleaning came at unexpected times - right in the middle of the day when we were trying to relax in the room out of the midday sunshine.

The staff was extra nice and gave us recommendations on restaurants and attractions. The beach club is only 5mins walking from the reception so it is not a big deal. Rooms are huge and suuuuper clean! Thanks for hosting us and letting us have a late checkout, it is truly appreciated!

When we arrived we were confused by the main entrance as it looked like an abandoned place. But when we entered the room, we were very surprised that they were clean and recently renovated, super stylish! Our overall experience was superb, but I suggest they fix the entrance door and the garden as it is very neglected and affects the first impression quite a lot!

The location of the room close to the lagoon is sensational!! Breathtaking!! They have an amazing pier shared with the rest of the guests, it is always very calm and relaxing, never busy. Wifi is excellent. Cool to be able to take the kayak. The communication with the staff through WhatsApp is really easy and fast. Coffee capsule and the coffee machine were great in the morning.

The hot water ends in 5min in the shower and there is almost no pressure (hard to wash hair). The hotel has 3 free bikes that we can borrow, unfortunately they were booked all the time by others when we were there

the staff were lovely and very helpful. the free use of the bikes and paddle board and kayak was really good.

the noise from the trucks on the main road next to the property was loud at night. It wasn’t quite the 5 star resort we thought we had booked but still really enjoyed our stay

Very spacious rooms with a small kitchen corner and large bathroom. The area where the cabanas are located is pleasant, with the large shared balconies overlooking the swimming pool. Excellent sea food restaurant 5min away by foot.

The hot water for the shower always ran out very quickly, 5min of hot shower is all you get. No breakfast option available, the wifi was a bit unstable and the cabanas are not as close to the water as the pics might lead you to think, there's a 10min walk to reach the water that is not illuminated after dark.