Four Seasons Hotel Tokyo at Otemachi

Everything at this hotel was exceptional. The breakfast was delicious as well as the lunch menu. Our room was wonderful and they had set up an additional cot for our son. Our view was phenomenal!

The location was on the quieter side of things. It's close to the park but for restaurants or shopping it was a cab or bus to get too.

Spacious room and toilet

Our first room had a strong smell of cigarettes in the toilet. Front staff offered to change rooms for us but our luggage got lost in transmission and after returning from our dinner out, we still did not receive them in our new room. When the front desk was contacted by phone, they insisted our luggage was already delivered to our new room despite that we were in there and insisted there was no luggage. After some time, whilst I was on my way to see the front desk to physically address my problem, I bumped into the bell hop who had located our luggage in the old room. Clearly, the staff coordination and communication isn’t the best here.

the location is very convenient, room and restaurant views are exceptional; also, you can tell lots of efforts are put into details around the hotel. Most importantly, all the staffs are very energetic and friendly unlike other upscale hotels. I would especially like to thank Ms. Wu for helping me track and found a lost bag on Japan Rail; as a foreigner, it’s a total nightmare to deal with Japanese bureaucracy

What's there not to like at this property!? First of all, we arrived at the hotel around 9am and of course the room wasn't available for check-in. The hotel suggested we could use their spa to clean up and get changed (it was an overnight flight). Once inside the spa, you could see the magnificent view of Tokyo (men's bathroom). I dipped myself in the hot baht and I was the only one there. The amenities kits were superb and of high standard you expect from a Four Seasons property. The room is huge in comparison to regular Tokyo hotels. We had his/her sinks with baht tub. A separated toilet and bath rooms. The room is superbly cleaned. The bed is very comfortable with each side 2 pillows to choose from. They even provided pajamas so comfortable that I didn't even think of using the ones I brought from home. They changed it everyday. Sadly, I should have bought the PJ set back which are available for sale at the spa area. One of the things that stood out the most is the level of service all the staffs demonstrated. During our stay, all the staffs remembered our names (which is typically hard to say anyway) and that intrigued me very much. If you're looking for a set of afternoon tea, look no further at the hotel tearoom. We were bombarded with all the tea choices and sets of treats that kept coming. We had to skip lunch right after the tea set. All the cutleries were nicely selected to compliment the theme of that season. Ours was the sakura season, therefore pretty much everything were pinkish. By the way, the curtains open itself automatically once you enter the room. That's extremely cool!

Nothing to be said negatively about this property.

The hotel is fantastic the beds super comfortable room good size and the area with the pool and spa is fantastic I can wait to return it

The Concierge service was great, prompt and helpful.

The sleeping area and the bed was both not as big as I expected. And the view was blocked by the helipad.

amazing! brand new!!!!!! amazing employees and food

however we tried to pay by a digital credit card by link or transfer and they didn’t accepted after tell it would be ok to pay in this way

Very Nice View and Ambience around the Lounge on the High Reception Floor, A Short Distance walk to Tokyo Station. The Staff was very Friendly and Helpful, Especially the HouseKeeping Staff, they contacted me through my email & Whatapps due to a Room Issue when i was not around, and Quickly Resolved within Minutes after i reply........Their Swimming also comes with a Superb View of the City, and their was Room are also Beautiful in Design, especially their Bathroom that also comes with a Great View.........Most Likely I will Stay here again if i'm in Tokyo the next time, Awesome !

great location, on top of the metro system so really easy to get out and explore. Real wow factor in all aspects of the hotel - the views over Tokyo at night are breathtaking and during the day the imperial garden is equally impressive. We have stayed many times in Tokyo at the Palace, Peninsular, MO and this has to be our new favourite. Spa and pool are great and staff very attentive, patient and helpful. We had to return early to Tokyo from Osaka due to the typhoon and they extended our stay with no problems. It comes at a cost, not cheap but if you want to spend on a wonderful experience it will not disappoint.

It all comes at a cost - it was an expensive stay, and whilst I would not suggest it is good value for money it certainly falls into the "treat" category and it is a treat.

Well located, close to several key lines and landmarks. Onsen with a view over the city is beautiful. Room very comfortable and spacious. Will definitely have to come for tea as this is something I missed out on.

There were several handling issues to do with taking a debit card for deposit instead of credit, leading to an embarrassing moment in front of my guest. Luckily a member of the concierge resolved the issue with the waitstaff, but this is something that should not have occurred anyways.