The Gateway Resort Damdama Lake

Breakfast, location, Hospitality' activity area. Special thanks to Vishkha, Neha, Ganesh & Gopi from.service team Uma & Mukesh from Housekeeping Mr. Shaym took great overall care of us Thank you Shaym Looking forward to see the team again Thank you everyone

You need to work on the other meals apart from breakfast Breakfast Was the only meal we enjoyed Meals we have ordered for lunch & dinner was way too expensive & was not at all pleasing. It jst filled our stomach & did not fulfill our taste at all. None of them Given the price range of the meals you really need to upgrade your food quality.

the staff and overall room. Travelling with Pet. services were good. ambience and rooms were good. my wife loved the spa treatement

the choices of drinks. as its pet friendly hotel they can arrange for dining area where pets can be with us. we had to leave him in room and sometimes we had to dine alone as the young pup couldn't be left alone in the room. Room service was slow.

Beautiful & Elegant property . The Spa however was too good .. Nidhi from the massage was very nice . Staff - Sadaf, Himanshu, Sylvester, Karan, Harsh were exceptionally nice and helpful . They made my birthday special .

Needs improvement on the room services & improvements in making beds , rooms more comfortable ..it was slightly extra cold & heating wasn’t there …

The rooms were pretty big. We, a Goup of 11, could stand in the dressing area in front of the mirror, and click a Group photograph. We partied together in one of the rooms and it was pretty comfortable.

The service to the room was very very slow. We requested for 5 wine glasses and 5 whisky glasses, we got them delivered to our room in about 45 minutes. All the activities were chargeable, you do give something to the guests complimentary, besides the stay in the room.

WE WERE CORDIALLY WELCOMED BY STAFF AT THE HOTEL AND THE HOSPITALITY AND OTHER OFFERINGS DURING THE STAY IN THE PROPERTY WERE EXCEPTIONALLY WELL . THE STAY AT PROPERTY WERE TAKEN CARE BY SEVERAL STAFF MEMBERS LIKE Sh. PARVEEN JI (HEAD CHEF) Sh. AMRENDER JI ,Sh. Sunny JI, SH. JATIN JI , SH. PARNAMI JI, SH. HIMANSHU JI, MS. NEHA JI, SH. SHYAM JI AND ALL THE STAFF MEMBERS WHO HELPED AND TAKEN GOOD CARE DURING MY STAY IN HOTEL

Front desk guy Sunny was super supportive and ensured we liked our room and related arrangements. Special mention to Harsh from the front office who ensured our booking is not cancelled due to booking.com limitation of not providing an appropriate user interface to update HDFC diners club credit card.

It's more or less the coordination between the hotel and booking.com. My HDFC Diners Club credit card was upgraded by the bank in midst of this booking and booking.com does not allow you to update HDFC diners club credit card. Now the booking.com will say your payment is handled by Property and the hotel says they do not have control over payment user interface by booking.com and I struggled by taking an extra step to ensure my booking remains by reaching out to the hotel on the email.

the ambience was outstanding. staff is extremely courteous. food was 10/10 A special thanks to Nikhil. Ganesh. Neha (F&B team) for taking care of us and pampering us to the outmost level. with folded hands thanking Mr. Surendra and Nilesh (security). I lost my very expensive sunglasses. and they were so quick enough to find my glasses. extremely supportive.

service was little slow.

It was a beautiful construction with excellent and courteous staff. You will looked after and will have no complaints about the staff. Shout out to the Mr Kishan in the restaurant, I mean he was excellent and took good care of us throughout our stay.

there is not much to say ! I would say after the construction is completed, it will further add to the property in terms of facilities and utilities

Very friendly management & staff who went above and beyond to make our stay enjoyable & relaxing. The service was very good. Rooms were very clean & spacious. I would definitely recommend it.

Nothing specific. I hope the new restaurant & pool are operational at the earliest.

location is nearby, staff is very friendly Food is nice, specially they serve you hot chapatis from live counter. Chef Praveen and his team are doing excellent job.

Renovations is taking its time don’t have pool and fitness Center working yet remind you it’s under renovation will be operational soon rest everything is excellent