Hôtel Koh-I Nor by Les Etincelles

nice property, nice rooms, very good location for ski in-ski out. the food and service in the restaurant was very good. the spa was nice.

the bed and pillows were very uncomfortable. a little firm but may be personal preference. neither of us slept well and both woke up aching. the price of drinks in the hotel bar are ridiculous. we appreciate it is a 5 star hotel but charging 18€ for 2 lattes and 45€ for 2 gin and tonics is well beyond reasonable. it made us find somewhere else to drink which is a shame as it’s a nice bar.

The staff were brilliant. We had a problem with the airport transfer on the way home and the manager did a brilliant job fixing the issue. We wouldn’t have made our flight without his quick thinking - he definitely went the extra mile. great service and super friendly. 👍👏

the bar could have been more impressive

The facilities in the hotel were excellent especially the Spa area. The breakfast buffet had a wide variety of choices and the food available to order in the on-site restaurants was lovely. Rooms were spacious and kept extremely clean by the housing staff. The reception staff were extremely friendly and helped resolve any issues that arose during my stay. I rented my skis through the hotel shop who stored my equipment daily and were helpful in setting up in the morning. The ski in/ski out gives excellent access to prime locations around the resort. The hotel provided a free shuttle service which was extremely convenient for getting picked up in the town after skiing. A simple phone call and I was collected anywhere within the resort. Without a doubt a 5 star hotel with 5 star facilities and service.

A word of caution is to read the cancellation policy as it is not free cancellation as listed on bookings. I only found this out when CV-19 restrictions were changed and I enquired about potentially moving dates. Thankfully the trip went ahead as planned.

Everything was amazing, the staff were very attentive and made you feel right at home. The shuttle service was very good and allowed us to go into town as and when we pleased. The spa was great, especially the salt healing room! Ski shop staff were also fab and helped us out when we had an issue with a broken pole. We had a fantastic stay at Koh-I Nor!

The spa got a little crowded in the evening

alejandro was a very nice person and was worth a 5 star accommodation!! The spa was also very nice and the rooms either!

It was a hotel for 600 euros for 1 night, i thought if i pay 600 euros the parking was included but you have to pay 25 euros a day for parking!! I want to make a cup of thee in the room but first smell at the mok but it was cleaned with vinegar or something what they said! But the rest of the night was very bad for me with headache, soow i have to trhrow away my 600 euros night at this hotel with no compensations!

A fantastic location and great terrace with a perfect view. Cosy well decorated and equipped room. Perfect ski-in, ski-out location. Great service at the reception, car & luggage service and ski room/ shop.

The half board menu was rather standard and the service in the restaurant wasn’t about creating the best customer experience. A better teamwork could help.

Lovely hotel with comfortable rooms and fabulous spa. The personnel was available and very friendly. Serious drawback that puts in doubt the 5*hotel rating is the restaurant. The food variety, presentation, and overal gastronomic level, including in he Black Diamond so called haute gastronomy restaurant, leaves much to be desired. We ate much better in many 4*hotels, sorry. For the rest, I can say, the hotel is smart and very well located, real ski in and out. Ski rental service was fabulous.

Fantastic ski-in/-out location on the slope below La Folie Douce. Free shuttle service to/ from the village. Great food and drink. Very friendly and helpful staff.

A small point that shower head in the bath was offset to the left so that it was difficult to prevent some water from escalating onto the floor despite the shower barrier.

Great room and view. Food on half board is exceptional. The staff are super friendly and helpful. It’s this that really makes the place five star. Boot room is cracking and the ski shop staff great. Spa is also really relaxing. Worth a visit - especially if the weather is bad the the skiing hard work.

Drinks in the bar were a little steep.

lovely rooms, very well kept, fantastic staff who really can’t do enough for you. highly recommended. brilliant skiing

it’s at the top of the village, which gives great views but if it’s after 11pm (there is a free on-demand shuttle pre-11pm), it’s a bit tougher than normal to walk with the altitude